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- Tasks: Lead a dynamic team and drive sales in a luxury retail environment.
- Company: Join Zegna, a prestigious luxury brand with a rich heritage.
- Benefits: Competitive salary, employee discounts, and opportunities for personal growth.
- Why this job: Be a key player in shaping the future of luxury retail at Heathrow Airport.
- Qualifications: Experience in luxury retail and strong leadership skills required.
- Other info: Exciting opportunity to connect with high-profile clients and develop your career.
The predicted salary is between 36000 - 60000 £ per year.
At Zegna, the talents and passion of our people are the pillars of our success. We’re looking for a Store Manager to lead the team contributing to our proud legacy and helping shape our vibrant future.
As a Zegna Store Manager, you will be the business local expert and Brand Ambassador responsible for:
- Delivering the business strategy and promoting our casual luxury brand.
- Achieving business objectives for the store.
- Building the business inside and outside the store’s four walls.
- Cultivating a genuine customer‑centric culture and ensuring personalized service levels.
- Building authentic and lasting relationships with clients.
- Leading an energized, accountable, and effective team.
Main Responsibilities:
- Translate store KPI’s into action plans for the team.
- Provide clear, challenging goals and hold the team accountable.
- Ensure every team member develops and executes a daily/weekly/monthly sales strategy including client outreach, appointments (in‑store, out‑of‑store, and virtual) and consignments.
- Implement retention actions through clientelling tools to increase sales in store and virtually.
- Ensure a standard and accurate application of best practices for selling and customer service.
- Align staff schedules with sales plans to ensure appropriate floor coverage.
- Interpret competitors’ activity and market environment to propose new ideas for business development.
Customer Understanding & Engagement:
- Develop a deep personal connection with the store’s top clients.
- Create a warm and friendly store environment aligned with our casual luxury brand.
- Monitor monthly CRM/Marketing KPI's and reporting to capture meaningful customer data.
Team Development and Team Spirit:
- Communicate information related to Company/Region priorities and goals.
- Embrace and promote change and transformation.
- Attract and recruit the best profiles through networking and market scouting.
- Facilitate the on‑boarding plan for every new employee.
- Define and assign clear objectives setting challenging goals and monitor individual performances.
- Coach store team to develop competencies and support their growth.
Brand Presentation:
- Partner with VM to identify and implement product placement strategies.
- Ensure the implementation of Company guidelines in terms of store experience and maintenance.
Retail and Store Operations:
- Assess, monitor and improve store’s alteration standards.
- Ensure the store team adheres to guidelines policies and procedures.
- Supervise the usage of digital services to increase business opportunities and improve customer service.
Requirements:
- Proven Luxury backgrounds is a must.
- Extended Team Leadership experience.
- In Store Business development acumen managing large volumes.
- Intimate local luxury market understanding.
- Fluent in English and French.
Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles.
Store Manager - Heathrow Airport employer: Zegna
Contact Detail:
Zegna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Heathrow Airport
✨Tip Number 1
Get to know the company inside out! Research Zegna's values, history, and products. This way, when you walk into that interview, you can show them you're not just another candidate – you're genuinely passionate about their brand.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Store Manager role. Plus, it shows your initiative and interest in the company!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've demonstrated leadership, customer engagement, and business development. Zegna wants to see how you handle real-life scenarios, so be ready to share your success stories.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Store Manager - Heathrow Airport
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury brands shine through. We want to see how your passion aligns with Zegna's values and how you can contribute to our legacy of craftsmanship and quality.
Highlight Your Leadership Skills: As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience. Share specific examples of how you've inspired and developed teams in the past, and how you plan to do the same at Zegna.
Demonstrate Customer-Centric Thinking: Zegna is all about building genuine relationships with clients. In your application, emphasise your customer service skills and any strategies you've implemented to enhance customer engagement and satisfaction.
Tailor Your Application: Make your application stand out by tailoring it specifically to the Store Manager role at Zegna. Use keywords from the job description and show us how your experience directly relates to the responsibilities outlined. And remember, apply through our website for the best chance!
How to prepare for a job interview at Zegna
✨Know Your Brand Inside Out
Before the interview, dive deep into Zegna's history, values, and product offerings. Understand what makes their casual luxury brand unique and be ready to discuss how you can embody and promote that brand as a Store Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to set clear goals, hold team members accountable, and foster a positive environment. Be ready to discuss how you would inspire and develop your team at Zegna.
✨Demonstrate Customer-Centric Strategies
Think about ways you've built strong customer relationships in previous roles. Be prepared to share specific strategies for client outreach and retention that align with Zegna's focus on personalised service and customer engagement.
✨Be Ready to Discuss Market Insights
Research the local luxury market and competitors. Come equipped with ideas on how to leverage this knowledge to drive business development and create partnerships that could benefit Zegna. Show that you can think like an entrepreneur!
