At a Glance
- Tasks: Lead a dynamic team and drive business success in a luxury retail environment.
- Company: Join Zegna, a prestigious luxury brand with a rich heritage.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work culture.
- Other info: Embrace change and inspire your team in a collaborative atmosphere.
- Why this job: Be a key player in shaping the future of luxury retail.
- Qualifications: Experience in luxury retail and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
STORE MANAGER - ZEGNA BICESTER
At Zegna the talents and passion of our people are the pillars of our success. Which is why we’re looking for a Store Manager to lead the team contributing to our proud legacy and helping shape our vibrant future.
What Makes You, Makes Zegna
As a Zegna Store Manager you will be the business local expert and Brand Ambassador responsible for delivering the business strategy, promoting our casual luxury brand and achieving business objectives for the store. Acting as an entrepreneur, you will build the business inside and outside the store’s four walls.
You will cultivate a genuine customer‑centric culture gaining a deep understanding of the client, ensuring personalized service levels and building authentic and lasting relationships.
You will be a dynamic and inspiring leader building an energized, accountable and effective team.
Main Responsibilities
- Translate store KPIs into action plans for the team. Provide clear, challenging goals and hold the team accountable.
- Ensure every team member develops and executes a daily/weekly/monthly sales strategy including client outreach, appointments (in‑store, out‑of‑store and virtual) and consignments.
- Put in place retention actions through clientelling tools to increase sales in store and virtually.
- Ensure a standard and accurate application of best practices for selling and customer service; hold the team accountable for consistent execution.
- Align staff schedules with sales plans to ensure appropriate floor coverage.
- Interpret competitors' activity and market environment to propose new ideas for business development including the creation of a network of local business partners to act as Zegna Ambassadors and generate client referrals.
Customer Understanding & Engagement
- Develop a deep personal connection with the store’s top clients; develop customized strategies for growing the top spending customer segment.
- Create a warm and friendly store environment aligned with our casual luxury brand. Develop "story telling" capabilities within the team to ensure the highest level of customer connection.
- Monitor monthly CRM/Marketing KPIs and reporting to capture meaningful customer data for building relationship and ensuring the customer data collection through the appropriate tools.
Team Development and Team Spirit
- Communicate information related to Company/Region priorities and goals and nurture a positive and dynamic internal environment.
- Embrace and promote change and transformation and actively inspire others to do the same.
- Attract and recruit the best profiles through networking and market scouting. Facilitate the on‑boarding plan for every new employee.
- Define and assign clear objectives setting challenging goals and monitor individual performances.
- Identify talents and recognize and reward store best performers.
- Coach store team to develop competencies and support their growth; ensure training program deployment.
- Implement effective solution/resolution for all employees’ relations issues in collaboration with HR and Retail Area Manager.
Brand Presentation
- Partner with VM to identify and implement product placement strategies to maximize store sales.
- Partner with local Merchandising team providing effective feedback on products and collections and keeping up to date on stock situation, consolidation and transfers.
- Ensure the implementation of Company guidelines in terms of store experience (team grooming, music, video, food and beverage etc.) and store maintenance.
Retail and Store Operations
- Assess, monitor and improve store’s alteration standards through managing store customer advisors and tailors.
- Ensure the store team adheres to guidelines policies and procedures in all areas of operational activity.
- Ensure and supervise the usage of digital services to increase business opportunities and virtual sales and to improve customer service.
Requirements
- Proven Luxury backgrounds is a must
- Extended Team Leadership experience In Store
- Business development acumen managing large volumes
- Intimate local luxury market understanding
- Fluent in English
What Makes You, Makes Our Legacy
Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles. Zegna has since expanded to ready‑to‑wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand.
Store Manager - Bicester employer: Zegna
At Zegna, we pride ourselves on fostering a dynamic and inclusive work environment where our employees are empowered to thrive. As a Store Manager in Bicester, you will not only lead a passionate team but also have access to exceptional growth opportunities within a globally renowned luxury brand. Our commitment to employee development, coupled with a customer-centric culture, ensures that every team member can contribute meaningfully to our legacy while enjoying the unique advantages of working in a vibrant retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Bicester
✨Tip Number 1
Get to know the company inside out! Research Zegna's history, values, and products. This way, when you walk into that interview, you can show off your passion and understanding of what makes them tick.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in being part of the Zegna family.
✨Tip Number 3
Prepare some killer questions for your interview. Ask about their approach to customer engagement or how they see the luxury market evolving. This not only shows your interest but also helps you gauge if Zegna is the right fit for you.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Store Manager - Bicester
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury brands shine through. We want to see how your passion aligns with Zegna's values and how you can contribute to our legacy.
Highlight Your Leadership Skills:As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience. Share examples of how you've inspired and developed teams in the past – we love to see dynamic leaders!
Demonstrate Customer-Centric Thinking:Zegna is all about building genuine relationships with clients. In your application, give us insights into how you've created memorable customer experiences and how you plan to do the same at Zegna.
Tailor Your Application:Make your application stand out by tailoring it specifically to the Store Manager role. Use keywords from the job description and show us how your skills and experiences align with what we're looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Zegna
✨Know Your Brand Inside Out
Before the interview, dive deep into Zegna's history, values, and product offerings. Understand what makes their casual luxury brand unique and be ready to discuss how you can embody and promote these values as a Store Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to set clear goals, hold team members accountable, and foster a positive environment. Be ready to discuss specific strategies you've used to develop talent and drive performance.
✨Demonstrate Customer-Centric Thinking
Think about how you can create genuine connections with customers. Prepare to share ideas on client outreach, personalised service, and how you would use clientelling tools to enhance customer relationships and boost sales.
✨Be Ready to Discuss Market Insights
Research the local luxury market and competitors. Be prepared to share your thoughts on current trends and how you would leverage this knowledge to propose new business development ideas for Zegna. Show that you can think like an entrepreneur and act as a local expert.
