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For Companies At a Glance
- Tasks: Process transactions and provide top-notch luxury customer service in a vibrant store environment.
- Company: Join Zegna, a prestigious luxury brand with a rich heritage.
- Benefits: Flexible part-time hours, competitive pay, and a chance to work in luxury retail.
- Why this job: Be part of a team that shapes the future of luxury fashion while honing your skills.
- Qualifications: Attention to detail, strong numeracy, and excellent communication skills are essential.
- Other info: Experience a dynamic work culture with opportunities for growth in the luxury sector.
At Zegna, the talents and passion of our people are the pillars of our success. We’re looking for a Store Cashier in London to contribute to our proud legacy and help shape our vibrant future.
What Makes You, Makes Zegna
As a Store Cashier, you will process all POS transactions accurately and efficiently and collect and update client details in accordance with established Company policies and procedures, whilst providing an outstanding level of luxury customer service. You will ensure accurate reconciliation of daily cash and card takings with the Retail Information System (RIS) database, and carry out cash banking processes for the boutique.
What Makes Up Your Day
- Receives and processes client cash and credit card payments according to Company guidelines.
- Performs all transactions in the Zegna RIS (Retail Information System) - including sales, refunds and returns, Made-to-Measure (MTM) deposits and balance payments, and Gift cards; to ensure the accurate updating of customer, vendita and stock records.
- Performs tax refunds.
- Performs cash desk daily closing procedure as per Company guidelines, and ensures accurate reconciliation of RIS with cash/card takings.
- Provides daily/weekly/monthly sales reports to Store Manager/Accounts Dept/Retail Logistics Team, as requested.
- Collects and registers customer personal information on the RIS Customer Database, updating existing client records where necessary to ensure customer database completeness.
- Performs inter-Company and B2B sale transactions in the RIS; issues invoices with correct taxable values.
- Advises on CITES enquiries and processes CITES sales to ensure correct documentation.
- Performs card-not-present sales, ensuring strict adherence to Company and Card Processor guidelines and procedures.
- Controls and reconciles boutique petty cash float.
- Monitors stock for cash desk stationary and places replenishment orders as required, under the supervision of the Store Management.
- Ensures that PDQ payment terminals are in correct working order; requesting assistance from IT department and external card-processing provider as necessary.
- Performs daily cash banking and deposit procedures.
- Supports the resolution of card transaction disputes; provides documentary evidence and liaises with card-processing provider as required.
- Manages transactions in foreign currency, ensuring accurate reconciliation of gain/loss on exchange values.
What Makes You, Makes Our Team Role
When you join Zegna, you join a team, working together to shape the future of our company. For this role, we’re looking for someone who has:
- Excellent attention to detail and accuracy.
- Numeracy, calm composure under pressure and strong customer-focus.
- Diplomacy and sensibility to luxury.
- Excellent phone and written communication skills.
What Makes You, Makes Our Legacy
Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand.
Store Cashier - London New Bond Street (Part Time 24h) employer: Zegna
Contact Detail:
Zegna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Cashier - London New Bond Street (Part Time 24h)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Zegna. Understand their values, history, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their legacy.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and think about how your skills match the role of Store Cashier. Focus on your attention to detail and customer service experience, as these are key for this position.
✨Tip Number 3
Dress the part! Since Zegna is a luxury brand, make sure you present yourself well during the interview. A smart outfit can make a great first impression and show that you understand the brand's ethos.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Store Cashier - London New Bond Street (Part Time 24h)
Some tips for your application 🫡
Show Off Your Attention to Detail: When you're filling out your application, make sure to highlight your attention to detail. This role is all about accuracy, so let us know how you've nailed it in past jobs or experiences!
Keep It Professional Yet Personal: While we love a bit of personality, remember that this is a luxury brand. Use a friendly tone but keep it professional. Show us you understand the balance between being approachable and maintaining a high standard.
Tailor Your Experience: Make sure to tailor your application to the Store Cashier role. Highlight any relevant experience with cash handling, customer service, or working under pressure. We want to see how you fit into our vibrant team!
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Zegna
✨Know Your Numbers
As a Store Cashier, you'll be handling cash and card transactions, so brush up on your numeracy skills. Be prepared to discuss how you ensure accuracy in financial transactions and how you handle discrepancies.
✨Showcase Your Customer Service Skills
Zegna values luxury customer service, so think of examples where you've gone above and beyond for a customer. Practice articulating these experiences clearly, highlighting your diplomacy and sensibility to luxury.
✨Familiarise Yourself with the RIS
Understanding the Retail Information System (RIS) is crucial for this role. If you have experience with similar systems, be ready to talk about it. If not, do some research on what an RIS does and how it impacts daily operations.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle pressure and resolve disputes, especially regarding card transactions. Think through potential scenarios and how you would respond, demonstrating your calm composure and problem-solving skills.
