At a Glance
- Tasks: Support the Store Manager in driving sales and enhancing customer experience.
- Company: Join Zegna, a leader in luxury menswear with a rich heritage.
- Benefits: Be part of a diverse team with growth opportunities and a commitment to excellence.
- Other info: Embrace a culture of innovation and craftsmanship in a dynamic workplace.
- Why this job: Make an impact in a luxury retail environment while developing your leadership skills.
- Qualifications: Experience in retail, strong customer focus, and team leadership skills required.
The predicted salary is between 25650 - 31350 £ per year.
About Zegna
The global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities - a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand’s values, Oasi Zegna, continues to guide everything we do at ZEGNA - from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.
Mission of the Role
As an Assistant Store Manager you will support the Store Manager in all the activities related to store business objectives, including sales development, staff management and operational activities. You will promote the brand, acting as a role model and building solid relationships with our customers, whilst acting with the highest integrity and entrepreneurial attitude.
Main Responsibilities
- Business development and sales management: support sales performance and store productivity through team supervision, action plans and clienteling initiatives;
- Customer understanding & engagement: ensure a customer-centric approach by delivering excellence in client experience and supporting CRM activities;
- Team development & team spirit: support team development through coaching, training, recruitment and team engagement activities;
- Brand presentation: ensure brand image excellence through effective product management, VM execution and training support;
- Retail & store operations: ensure smooth store operations by supporting compliance, stock management, Health & Safety and digital services;
Background And Principal Skills Required For The Position
- Selling, Product Knowledge
- Inventory Control & Loss Prevention
- Employment Cycle
- Policy and Compliance
- Focus on Customer Centricity
- In-Store experience
- Team Leadership experience
- Hospitality/Luxury backgrounds is a must
- Languages: English at professional level
Joining Zegna
Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow. We are committed to fostering an inclusive and diverse workplace and are proud to be an equal opportunity employer. We welcome applications from all individuals regardless of gender, age, nationality, ethnicity, sexual orientation, disability, or any other personal characteristic.
Assistant Store Manager - London Selfridges employer: Zegna
At Zegna, we pride ourselves on being a premier employer in the luxury menswear sector, offering a dynamic work environment in the heart of London at Selfridges. Our commitment to employee growth is reflected in our robust training programmes and a culture that values innovation and craftsmanship, ensuring that every team member can thrive and contribute to our legacy. Join us to be part of a diverse and inclusive team that champions excellence and customer engagement, all while enjoying the unique advantages of working in one of the world's most iconic retail locations.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager - London Selfridges
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Zegna, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Zegna!
We think you need these skills to ace Assistant Store Manager - London Selfridges
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Zegna, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Zegna and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Zegna that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Zegna
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
