At a Glance
- Tasks: Coordinate customer orders and manage logistics to ensure timely deliveries.
- Company: Join Zeelandia, a company that values integrity, respect, and innovation.
- Benefits: Enjoy a supportive culture with mental health resources, training, and career growth opportunities.
- Other info: Participate in meaningful CSR initiatives and company events while building your career.
- Why this job: Be part of a team that makes a real difference in customer experience every day.
- Qualifications: Experience in logistics, customer management, and data analysis is preferred.
The predicted salary is between 30000 - 36000 £ per year.
At Zeelandia, we’re excited to be recruiting a
Customer Fulfilment & Logistics Coordinator to join our fantastic team.
This is a brilliant opportunity for someone who thrives in a fast-paced environment, enjoys building strong relationships with customers and colleagues, and takes pride in ensuring orders are delivered accurately, efficiently, and on time..
As a key member of our Customer Fulfilment team, you’ll play an essential role in coordinating customer orders, managing logistics activities, liaising with transport providers, and working closely with internal departments to deliver an outstanding customer experience.
You’ll be highly organised, detail-oriented, and able to balance multiple priorities while maintaining excellent service standards.
What really makes Zeelandia special is our genuine commitment to our people.
We don’t just talk about wellbeing, we live it.
Our holistic approach is underpinned by a wide range of supportive policies covering areas such as mental health, cancer support, miscarriage, menopause, carers, domestic violence, fostering and volunteering, ensuring our colleagues feel supported through every stage of life.
Our values sit at the core of everything we do.
We believe in acting with integrity and respect, taking ownership, and going above and beyond for each other and our customers.
We encourage innovation that has purpose, support those who champion positive change, and are driven by a genuine passion for success, balancing high standards with a supportive, inclusive approach.
If these values resonate with you, you’ll feel right at home at Zeelandia.
Alongside this, we offer a strong wellbeing and engagement culture, including onsite Mental Health First Aiders, regular speaker sessions and coffee mornings, annual NHS health checks, flu jab vouchers, and eye care support.
Our Employee Assistance Programme provides free counselling, resources, and access to a dedicated menopause coach, complemented by our Grocery Aid partnership, offering additional emotional, practical, and financial support for you and your family.
We’re also passionate about helping our people grow, with access to internal and external training, development opportunities, and mentoring.
Our inclusive culture is supported through active working groups, including DEI and employee involvement forums.
Beyond the day job, we bring people together through company events, recognition schemes such as our Core Values Awards and Long Service Awards, and meaningful CSR initiatives, from Bake for Ukraine to supporting local communities, schools, and charities.
With additional benefits including cycle-to-work and EV schemes, this is a role where you’ll not only build your career but feel part of something bigger.
If you're looking for a role where every day brings a new challenge, where customer service, order fulfilment, logistics coordination, and teamwork are at the heart of what you do, and where you'll be genuinely valued for the difference you make, we'd love to hear from you.
- PLEASE NOTE
- This is a site-based role.
- We are unable to offer sponsorship or employ anyone requiring visa sponsorship now or in the future.
- No agencies please.
- Job requirements
Raise and communicate purchase orders with Zeelandia countries in line with stock report vs forecast through 365
- Confirm products required for loading with Zeelandia branch and confirm loading plan and arrange transport accordingly
- Planning & organising tanker delivery for specific customers
- Liaising with Hauliers to arrange freight collection/Delivery arrangement of customs clearance where required
- Arrange transportation of items through DPD/DHL
- File claims for any damage claims submitted by the customer
- Provide COC/COA where required
- Liaise with warehouse related to stock/deliveries/shipments
- Answering telephone and redirect calls to the relevant departments
- Processing any stock adjustments
- Booking in stock aligning with batch numbers & BBE
- Maintain awareness of compliance & risk at all times (QA, GDPR, H&S, WTR,).
- Escalate any issues promptly to the Team Leader / CSM
- Assist CS colleagues in any areas required as workloads fluctuate
- Contribute to DEI, sustainability and wellbeing initiatives relevant to the role.
- A balance of -
- Supply chain planning
- Logistics and customs
- Administrative support
- Digital/Systems: 365/CRM/ERP at basic/intermediate minimum
- Compliance awareness: [H&S/QA] relevant to the role.
- Proven experience in (preferably) foodstuff stock fulfilment
- Skills: Customer management, data analysis (Excel/BI), problem solving, lateral thinking
- Clear written/verbal communication; able to respond to customers accurately and politely
- Experience in logistics/customs clearance stock management
- #J-18808-Ljbffr
Customer Fulfilment & Logistics Coordinator in Colchester employer: Zeelandia UK Ltd
At Zeelandia, we pride ourselves on being an exceptional employer that truly values our people. Our commitment to wellbeing is evident through our comprehensive support policies and a vibrant work culture that fosters growth, inclusivity, and innovation. With ample opportunities for professional development, a strong focus on employee engagement, and a community-driven approach, working with us means being part of a team that not only strives for excellence but also cares deeply about making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Fulfilment & Logistics Coordinator in Colchester
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Zeelandia UK Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Zeelandia UK Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Zeelandia UK Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Fulfilment & Logistics Coordinator in Colchester
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Zeelandia UK Ltd:This is your chance to really connect with the team at Zeelandia UK Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Zeelandia UK Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Zeelandia UK Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Zeelandia UK Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Zeelandia UK Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
