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- Tasks: Lead the front-of-house team and ensure exceptional guest experiences.
- Company: Dynamic hospitality company in the heart of London.
- Benefits: Competitive pay, flexible shifts, and opportunities for career advancement.
- Why this job: Be a key player in creating memorable experiences for guests.
- Qualifications: Previous hotel experience and strong leadership skills required.
- Other info: Join a vibrant team and thrive in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
A hospitality company in London is seeking a Duty Manager to ensure smooth operations and exceptional guest experiences. You will lead the front-of-house team, handle guest requests and feedback, and oversee daily operations, maintaining high standards of safety and service.
The ideal candidate has previous hotel experience and strong leadership skills, demonstrating a genuine focus on guest service. This role requires 12-hour shifts on a rota basis.
Guest Experience Lead — Duty Manager employer: Zedwell
Contact Detail:
Zedwell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Lead — Duty Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Duty Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to guest experience and leadership. We recommend role-playing with a friend or even in front of the mirror to boost your confidence and nail that first impression.
✨Tip Number 3
Showcase your passion for guest service during interviews. Share specific examples from your previous hotel experience where you went above and beyond to ensure guests had an exceptional stay. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy, and we’re always looking for talented individuals like you to join our team. Plus, it shows you’re genuinely interested in being part of our hospitality family.
We think you need these skills to ace Guest Experience Lead — Duty Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for guest service shine through! Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
Highlight Your Leadership Skills: As a Duty Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times when you've successfully managed a team or resolved conflicts, demonstrating your ability to inspire and motivate others.
Tailor Your Application: Don't just send out the same application everywhere! Take the time to tailor your CV and cover letter to our company and the role. Mention why you're excited about working with us and how your skills align with what we're looking for.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It shows you're genuinely interested in joining our team and makes it easier for us to review your application!
How to prepare for a job interview at Zedwell
✨Know the Company Inside Out
Before your interview, do some homework on the hospitality company. Understand their values, mission, and what sets them apart in London’s competitive market. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead a team effectively. Prepare examples from your previous hotel experience where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain high standards of service.
✨Prepare for Guest Scenarios
Expect questions about handling guest requests and feedback. Think of specific situations where you turned a negative experience into a positive one. This will demonstrate your focus on guest service and your problem-solving skills.
✨Be Ready for Shift Work Questions
Since this role involves 12-hour shifts on a rota basis, be prepared to discuss your availability and how you manage work-life balance. Showing that you can handle the demands of shift work will reassure them that you're a reliable candidate.
