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- Tasks: Lead the front-of-house team and ensure exceptional guest experiences.
- Company: Zedwell, a hotel focused on creating calm in the heart of London.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Why this job: Be the key player in delivering comfort and calm to guests.
- Qualifications: Experience in hotel management and strong leadership skills.
- Other info: Join a supportive team and thrive in a vibrant city setting.
The predicted salary is between 36000 - 60000 £ per year.
At Zedwell, we believe in creating calm within the chaos of city life. Our hotels are designed around the simple idea of giving guests a space to unplug, recharge, and rest well – right in the heart of London. We’re now looking for a Duty Manager to join our team at Zedwell Piccadilly. As Duty Manager, you’ll be the go-to person on shift, ensuring smooth operations and exceptional guest experiences at all times. Whether it’s leading the team, solving challenges, or making sure guests feel looked after, you’ll keep everything running with confidence and calm.
What You’ll Be Doing
- Lead and support the front-of-house team, ensuring high standards of service across the hotel.
- Act as the main point of contact for guests, handling requests, feedback, and any issues with professionalism and care.
- Oversee daily operations – from check-in to check-out – ensuring a seamless guest journey.
- Monitor safety, security, and cleanliness standards throughout the property.
- Support and coach team members to deliver on the Zedwell promise of comfort and calm.
- Liaise with other departments to keep operations smooth and connected.
What We’re Looking For
- Previous experience in hotel front office or supervisory role (duty manager experience is a plus).
- Strong leadership and decision-making skills, with the ability to stay calm under pressure.
- Excellent communication and people skills, with a genuine focus on guest service.
- Organised, proactive, and adaptable – ready to handle the unexpected.
- Familiarity with Mews PMS (or similar hotel systems) is preferred.
- Willingness to work 12-hour shifts on a rota basis.
Duty Manager employer: Zedwell
Contact Detail:
Zedwell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Zedwell. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest service and team leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your personality! When you get the chance to meet the team, let your passion for hospitality shine through. Remember, they’re looking for someone who fits into their calm and caring culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Zedwell family.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how you connect with the idea of creating calm and comfort for guests, so share any relevant experiences that highlight your passion.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Duty Manager role at Zedwell. Highlight your previous experience in hotel front office or supervisory roles, and don’t forget to mention any specific skills that align with our values of service and calm.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points where possible to make it easy for us to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Zedwell team!
How to prepare for a job interview at Zedwell
✨Know the Zedwell Vibe
Before your interview, take some time to understand Zedwell's mission of creating calm in the chaos. Familiarise yourself with their values and how they aim to provide exceptional guest experiences. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to stay calm under pressure and how you’ve supported your colleagues in delivering great service.
✨Be Guest-Centric
Zedwell places a strong emphasis on guest service. Think of specific instances where you went above and beyond for a guest. Be ready to discuss how you handle feedback and complaints, showcasing your professionalism and care in those situations.
✨Familiarise Yourself with Hotel Systems
If you have experience with Mews PMS or similar systems, make sure to mention it. If not, do a bit of research on hotel management software. Showing that you're proactive about learning can set you apart and demonstrate your adaptability.
