At a Glance
- Tasks: Welcome guests and manage front desk activities with a vibrant attitude.
- Company: Join the dynamic team at Zedwell Hotel in Greenwich.
- Benefits: Daily food allowance, pension scheme, holidays, and discounted stays.
- Other info: Fun team environment with opportunities for personal growth.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: 1 year in a Front Office role and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
An exceptional opportunity has arisen for a passionate Night Host - Guest Service Agent to be part of the Front of House Team at Zedwell Hotel, located in Greenwich. With six hotels currently in our portfolio, all located in London’s bustling West End, we’re looking for an experienced, vibrant, and energetic Host to join our team.
What you will be doing:
- You will act as the ‘face’ of our company and ensure our guests receive a heartwarming welcome.
- You will also coordinate all front desk activities, including calls, reservations, and guests’ services.
- As a Host, you should combine a pleasant personality with a dynamic professional attitude.
- The ideal candidate should be able to deal efficiently with complaints and have a solid customer service approach.
What are we looking for:
- A positive individual that is excited to be part of a fun team.
- Driven to deliver results.
- Minimum 1 year in a Front Office Role in a similar property.
What we offer you:
- Daily food allowance (non contractual) for days worked.
- Company pension scheme.
- Holidays.
- Employee assistance program and counselling sessions (including close family members).
- Discounted stays at other properties.
- Refer a friend scheme.
Night Guest Service Agent in London employer: Zedwell GW - Reception
Zedwell Hotel is an excellent employer, offering a vibrant work culture where team members are valued and encouraged to thrive. Located in the heart of Greenwich, employees benefit from a supportive environment with opportunities for personal growth, alongside perks such as a daily food allowance, a company pension scheme, and discounted stays at other properties. Join us to be part of a fun and dynamic team dedicated to delivering exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Service Agent in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Zedwell GW - Reception. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Zedwell GW - Reception
Don't be shy about reaching out to Zedwell GW - Reception directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Guest Service Agent in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Zedwell GW - Reception and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Zedwell GW - Reception
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
