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For Companies At a Glance
- Tasks: Lead a support team, manage business systems, and ensure smooth operations daily.
- Company: Join ZEDRA, a dynamic company focused on technology and teamwork.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Why this job: Make a real impact by improving systems and supporting talented teams.
- Qualifications: ITIL qualified with 7+ years in IT service management and team leadership.
- Other info: Work in a diverse environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
ZEDRA is looking for a Business Systems Support Manager who enjoys managing people and technology, ensuring our core systems run smoothly every day. In this role, you’ll guide a talented support team, build strong relationships with stakeholders and vendors, and drive continual improvements across our business systems. If you’re ITIL qualified, experienced in IT service management, and passionate about helping teams grow while keeping systems reliable, this could be the perfect next step in your career.
Key Accountabilities
- Responsible for delivery of timely, effective support provided by the BST to business stakeholders via the helpdesk. This includes:
- Daily monitoring of production services.
- First line issue analysis and intra team escalation.
- Workload balancing for the BST.
- Timely provision of service requests.
- Key relationship management.
- Attend Service Delivery sessions with key jurisdictional and group stakeholders to ensure support standards are maintained.
- Be responsible for the relationships with key Business Application vendors by attending regular meetings and escalating issues as required.
- BST Staff management.
- Perform weekly 1:1 sessions to ensure team members are fulfilling their job roles.
- Create, monitor and implement training and personal development plans to ensure that the team is capable of providing the required levels of support.
- Own the annual performance review process in line with ZEDRA procedures.
- Input into and with the Head of Business Systems manage the Continual Improvement (CIP) pipeline of works and staff allocation, which will include:
- Incremental changes to existing systems & processes.
- Creation of new processes/adoption of new functionality (where the scope falls below the threshold of a formal project).
- Act as Change Manager for the team's proposed changes.
- Promote best practice for Change Management within the team.
- Ensure changes are progressed and updated, ensuring ZEDRA procedure adherence including the correct use of test environments in line with best practice.
- Ensure that the Group Technology knowledgebase is maintained for BST related items such as technical support guides and end user documentation.
Knowledge and Experience
- Professional and Technical Experience
- Proficient in ITSM with demonstrable experience running a support team.
- Strong managerial experience focused on growing team members.
- Demonstrable knowledge of business systems in an enterprise environment.
- Knowledge of ZEDRA's core ERP system NavOne (Business Central) would be an advantage.
- Ability to learn and apply new technologies or concepts quickly.
- Strong knowledge of reporting measures and data analyst skills to produce and review relevant MI.
- University degree or have IT related qualifications.
- ITIL Qualified.
- Qualified candidates must have a minimum of 7 years experience working in a similar role.
- Experience of working and managing personnel in multiple jurisdictions & a mixture of cultures.
- Effective communicator with the ability to communicate with non-IT staff at all levels.
- The role holder is required to have strong written and verbal communication skills in English; other languages are an advantage.
Business Systems Support Manager in Manchester employer: ZEDRA
Contact Detail:
ZEDRA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Support Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Business Systems Support Manager role.
✨Tip Number 2
Prepare for those interviews by researching ZEDRA and their core systems. We want you to show off your knowledge about their ERP system NavOne and how you can contribute to their team. Tailor your answers to reflect their values and needs!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Business Systems Support Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Systems Support Manager. Highlight your IT service management experience and any relevant qualifications like ITIL. We want to see how your skills align with what ZEDRA is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for managing teams and technology. Tell us about your experience in improving business systems and how you can contribute to ZEDRA's success.
Showcase Your Communication Skills: Since effective communication is key, make sure your application reflects your ability to communicate with both IT and non-IT staff. We love seeing clear, concise writing that demonstrates your interpersonal skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at ZEDRA!
How to prepare for a job interview at ZEDRA
✨Know Your Stuff
Make sure you brush up on IT service management principles and the specifics of business systems. Familiarise yourself with ZEDRA's core ERP system, NavOne, if you can. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
Since this role involves managing a support team, be ready to share examples of how you've successfully led teams in the past. Talk about your experience with performance reviews, training plans, and how you've helped team members grow. This will demonstrate your managerial capabilities.
✨Build Relationships
ZEDRA values strong relationships with stakeholders and vendors. Prepare to discuss how you've managed these relationships in previous roles. Think of specific instances where your communication skills made a difference, especially when dealing with non-IT staff.
✨Emphasise Continuous Improvement
The role requires driving continual improvements across business systems. Be ready to talk about any initiatives you've led or been part of that focused on improving processes or systems. Highlight your ability to identify areas for improvement and implement changes effectively.
