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For Companies At a Glance
- Tasks: Lead a dynamic support team and ensure smooth operation of core business systems.
- Company: Join ZEDRA, a forward-thinking company focused on technology and teamwork.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Why this job: Make a real impact by improving systems and supporting talented teams.
- Qualifications: ITIL qualified with 7+ years in IT service management and team leadership.
- Other info: Work in a diverse environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
ZEDRA is looking for a Business Systems Support Manager who enjoys managing people and technology, ensuring our core systems run smoothly every day. In this role, you'll guide a talented support team, build strong relationships with stakeholders and vendors, and drive continual improvements across our business systems. If you're ITIL qualified, experienced in IT service management, and passionate about helping teams grow while keeping systems reliable, this could be the perfect next step in your career.
Key Accountabilities
- Responsible for delivery of timely, effective support provided by the BST to business stakeholders via the helpdesk. This includes:
- Daily monitoring of production services.
- First line issue analysis and intra team escalation.
- Workload balancing for the BST.
- Timely provision of service requests.
- Key relationship management.
- Attend Service Delivery sessions with key jurisdictional and group stakeholders to ensure support standards are maintained.
- Be responsible for the relationships with key Business Application vendors by attending regular meetings and escalating issues as required.
- BST Staff management.
- Perform weekly 1:1 sessions to ensure team members are fulfilling their job roles.
- Create, monitor and implement training and personal development plans to ensure that the team is capable of providing the required levels of support.
- Own the annual performance review process in line with ZEDRA procedures.
- Input into and with the Head of Business Systems manage the Continual Improvement (CIP) pipeline of works and staff allocation, which will include:
- Incremental changes to existing systems & processes.
- Creation of new processes / adoption of new functionality (where the scope falls below the threshold of a formal project).
- Act as Change Manager for the team's proposed changes.
- Promote best practice for Change Management within the team.
- Ensure changes are progressed and updated, ensuring ZEDRA procedure adherence including the correct use of test environments in line with best practice.
- Ensure that the Group Technology knowledgebase is maintained for BST related items such as technical support guides and end user documentation.
Knowledge and Experience
- Proficient in ITSM with demonstrable experience running a support team.
- Strong managerial experience focused on growing team members.
- Demonstrable knowledge of business systems in an enterprise environment.
- Knowledge of ZEDRA's core ERP system NavOne (Business Central) would be an advantage.
- Ability to learn and apply new technologies or concepts quickly.
- Strong knowledge of reporting measures and data analyst skills to produce and review relevant MI.
Base Requirement:
- University degree or IT related qualifications.
- ITIL Qualified.
- Qualified candidates must have a minimum of 7 years experience working in a similar role.
- Experience of working and managing personnel in multiple jurisdictions & a mixture of cultures.
- Effective communicator with the ability to communicate with non-IT staff at all levels.
- The role holder is required to have strong written and verbal communication skills in English; other languages are an advantage.
Business Systems Support Manager in London employer: ZEDRA
Contact Detail:
ZEDRA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Support Manager in London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even hit up LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've managed teams and improved systems. This is your time to shine and show them what you can bring to the table.
✨Prepare for the Interview
Do your homework on ZEDRA and the role. Understand their core systems and think about how your experience aligns with their needs. Being well-prepared shows you’re genuinely interested and ready to contribute.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at ZEDRA.
We think you need these skills to ace Business Systems Support Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Systems Support Manager. Highlight your IT service management experience and any relevant qualifications like ITIL. We want to see how your skills align with what ZEDRA is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for managing teams and technology. Share specific examples of how you've driven improvements in past roles, and don’t forget to mention your experience with business systems.
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your strong written skills. Use clear, concise language and structure your application well. We want to see that you can communicate effectively with both IT and non-IT staff.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at ZEDRA!
How to prepare for a job interview at ZEDRA
✨Know Your Systems
Make sure you have a solid understanding of the business systems relevant to the role, especially ZEDRA's core ERP system, NavOne. Brush up on IT service management principles and be ready to discuss how you've successfully managed support teams in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your managerial experience, particularly in growing team members and fostering a positive work environment. Be ready to discuss how you've balanced workloads and conducted performance reviews in previous roles.
✨Build Relationships
Since relationship management is key, think about how you've built strong connections with stakeholders and vendors in the past. Be prepared to share specific instances where your communication skills made a difference in resolving issues or improving processes.
✨Emphasise Continuous Improvement
ZEDRA values continual improvement, so come equipped with ideas on how to enhance existing systems and processes. Discuss any past experiences where you've implemented changes that led to better service delivery or efficiency within your team.
