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- Tasks: Lead a dynamic support team and ensure smooth operation of core business systems.
- Company: Join ZEDRA, a forward-thinking company focused on technology and teamwork.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Why this job: Make a real impact by improving systems and supporting talented teams.
- Qualifications: ITIL qualified with strong experience in IT service management and team leadership.
- Other info: Work in a diverse environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
ZEDRA is looking for a Business Systems Support Manager who enjoys managing people and technology, ensuring our core systems run smoothly every day. In this role, you’ll guide a talented support team, build strong relationships with stakeholders and vendors, and drive continual improvements across our business systems. If you’re ITIL qualified, experienced in IT service management, and passionate about helping teams grow while keeping systems reliable, this could be the perfect next step in your career.
Key Accountabilities
- Responsible for delivery of timely, effective support provided by the BST to business stakeholders via the helpdesk.
- Daily monitoring of production services.
- First line issue analysis and intra team escalation.
- Workload balancing for the BST.
- Timely provision of service requests.
- Key relationship management.
- Attend Service Delivery sessions with key jurisdictional and group stakeholders to ensure support standards are maintained.
- Be responsible for the relationships with key Business Application vendors by attending regular meetings and escalating issues as required.
- BST Staff management.
- Perform weekly 1:1 sessions to ensure team members are fulfilling their job roles.
- Create, monitor and implement training and personal development plans to ensure that the team is capable of providing the required levels of support.
- Own the annual performance review process in line with ZEDRA procedures.
- Input into and with the Head of Business Systems manage the Continual Improvement (CIP) pipeline of works and staff allocation, which will include incremental changes to existing systems & processes and creation of new processes/adoption of new functionality (where the scope falls below the threshold of a formal project).
- Provide routine KPIs from the helpdesk to the Head of Business Systems as required to support senior management reporting.
- Represent the BST on the Change Authority Board (CAB), responsibilities include acting as Change Manager for the teams proposed changes, promoting best practice for Change Management within the team, and ensuring changes are progressed and updated, ensuring ZEDRA procedure adherence including the correct use of test environments in line with best practice.
- Ensure that the Group Technology knowledgebase is maintained for BST related items such as technical support guides and end user documentation.
- Work with Head of Business Systems & Program Managers Office to assist with Business Systems resource allocation to project work, ensuring that Service Delivery is maintained.
Knowledge and Experience
- Proficient in ITSM with demonstrable experience running a support team.
- Strong managerial experience focused on growing team members.
- Demonstrable knowledge of business systems in an enterprise environment.
- Knowledge of ZEDRA's core ERP system NavOne (Business Central) would be an advantage.
- Ability to learn and apply new technologies or concepts quickly.
- Strong knowledge of reporting measures and data analyst skills to produce and review relevant MI.
Base Requirement
- University degree or have IT related qualifications.
- ITIL Qualified.
- Qualified candidates must have a minimum of 7 years experience working in a similar role.
- Experience of working and managing personnel in multiple jurisdictions & a mixture of cultures.
- Effective communicator with the ability to communicate with non-IT staff at all levels.
- The role holder is required to have strong written and verbal communication skills in English; other languages are an advantage.
Business Systems Support Manager employer: ZEDRA
Contact Detail:
ZEDRA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Business Systems Support Manager role.
✨Tip Number 2
Prepare for those interviews by researching ZEDRA and their core systems. We want you to show off your knowledge about their ERP system NavOne and how you can contribute to their team. Tailor your answers to reflect their values and needs!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Business Systems Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Systems Support Manager role. Highlight your IT service management experience and any relevant qualifications like ITIL. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about managing people and technology. Share specific examples of how you've driven improvements in past roles, as this will resonate with us at ZEDRA.
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your strong written skills. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at ZEDRA
✨Know Your Stuff
Make sure you brush up on IT service management principles and the specifics of business systems. Familiarise yourself with ZEDRA's core ERP system, NavOne, if you can. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
Since this role involves managing a support team, be ready to share examples of how you've successfully led teams in the past. Talk about your experience with staff development, performance reviews, and how you've fostered a positive team environment.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing workload balancing or dealing with escalated issues. Think through some scenarios beforehand and outline your thought process to demonstrate your problem-solving skills.
✨Build Relationships
Highlight your ability to build strong relationships with stakeholders and vendors. Be prepared to discuss how you've managed these relationships in previous roles and how you plan to do so at ZEDRA. This will show that you understand the importance of collaboration in this position.
