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For Companies At a Glance
- Tasks: Lead a dynamic support team and ensure smooth operation of core business systems.
- Company: Join ZEDRA, a forward-thinking company focused on technology and teamwork.
- Benefits: Enjoy competitive pay, professional growth, and a supportive work environment.
- Why this job: Make a real impact by improving systems and helping teams thrive.
- Qualifications: ITIL-qualified with strong experience in IT service management and team leadership.
- Other info: Opportunity to work in a diverse environment with excellent career advancement.
The predicted salary is between 36000 - 60000 £ per year.
ZEDRA is looking for a Business Systems Support Manager who enjoys managing people and technology, ensuring our core systems run smoothly every day. In this role, you’ll guide a talented support team, build strong relationships with stakeholders and vendors, and drive continual improvements across our business systems. If you’re ITIL‑qualified, experienced in IT service management, and passionate about helping teams grow while keeping systems reliable, this could be the perfect next step in your career.
Key Accountabilities
- Responsible for delivery of timely, effective support provided by the BST to business stakeholders via the helpdesk. This includes:
- Daily monitoring of production services.
- First line issue analysis and intra team escalation.
- Workload balancing for the BST.
- Timely provision of service requests.
- Key relationship management.
- Perform weekly 1:1 sessions to ensure team members are fulfilling their job roles.
- Create, monitor and implement training and personal development plans to ensure that the team is capable of providing the required levels of support.
- Own the annual performance review process in line with ZEDRA procedures.
- Incremental changes to existing systems & processes.
- Creation of new processes / adoption of new functionality (where the scope falls below the threshold of a formal project).
- Act as Change Manager for the team’s proposed changes.
- Promote best practice for Change Management within the team.
- Ensure changes are progressed and updated, ensuring ZEDRA procedure adherence including the correct use of test environments in line with best practice.
- Ensure that the Group Technology knowledgebase is maintained for BST related items such as technical support guides and end user documentation.
Knowledge and Experience
- Professional and Technical Experience
- Proficient in ITSM with demonstrable experience running a support team.
- Strong managerial experience – focused on growing team members.
- Demonstrable knowledge of business systems in an enterprise environment.
- Knowledge of Zedra’s core ERP system NavOne (Business Central) would be an advantage.
- Ability to learn and apply new technologies or concepts quickly.
- Strong knowledge of reporting measures and data analyst skills to produce and review relevant MI.
- University degree or have IT related qualifications.
- ITIL Qualified.
- Qualified candidates must have a minimum of 7 years’ experience working in a similar role.
- Experience of working, and managing personnel in multiple jurisdictions & a mixture of cultures.
- Effective communicator – Ability to communicate with non-IT staff at all levels.
- The role holder is required to have strong written and verbal communication skills in English; other languages are an advantage.
Locations
Business Systems Support Manager in Cheshire, Warrington employer: ZEDRA Group
Contact Detail:
ZEDRA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Support Manager in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ZEDRA and their core systems. Show them you’re not just another candidate; demonstrate your passion for their mission and how your skills align with their needs.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help you articulate your experience and showcase your managerial skills confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at ZEDRA.
We think you need these skills to ace Business Systems Support Manager in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Systems Support Manager. Highlight your IT service management experience and any relevant qualifications like ITIL. We want to see how your skills align with what ZEDRA is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for managing teams and technology. Tell us about your experience in building relationships with stakeholders and driving improvements in business systems.
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your strong written skills. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at ZEDRA Group
✨Know Your Stuff
Make sure you brush up on IT service management principles and the specifics of business systems. Familiarise yourself with ZEDRA’s core ERP system, NavOne, if you can. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
Since this role involves managing a support team, be ready to share examples of how you've successfully led teams in the past. Talk about your experience in conducting 1:1 sessions, creating development plans, and how you’ve fostered growth within your team.
✨Build Relationships
Highlight your ability to build strong relationships with stakeholders and vendors. Prepare examples of how you've managed key relationships in previous roles, and be ready to discuss how you would approach this at ZEDRA.
✨Prepare for Change Management Questions
As a Change Manager, you'll need to demonstrate your understanding of best practices in change management. Think of specific instances where you've successfully implemented changes and how you ensured adherence to procedures. This will show your capability in managing transitions smoothly.
