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- Tasks: Support business customers with technical solutions and ensure outstanding service delivery.
- Company: Join Zebra, a community of innovators redefining the future of work.
- Benefits: Enjoy 25 days holiday, paid volunteer time, and private medical cover.
- Why this job: Be the voice of customers and make a real impact in their experience.
- Qualifications: Bachelor's degree or 4+ years experience; strong communication and tech skills required.
- Other info: Dynamic hybrid work environment with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Remote Work: Hybrid
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
We\’re looking for a customer-focused individual, specialized in applications, to join our team! In this role, you will be supporting our business customers across the EMEA region.
Acting as our customers\’ voice, you will be interacting with stakeholders and end-users to deliver a phenomenal experience of Zebra\’s services and products. This is a post-sales relationship role where you\’ll ensure outstanding overall service and solution delivery.
Responsibilities:
- Communicates varied technical solutions to customers via multiple channels using effective communication, listening, and comprehension skills; diffuses angry customers
- Ensures overall service and solution delivery to achieve quality customer outcomes
- Manages the relationship with account and oversees customer satisfaction for assigned accounts
- Advises the client and introduces the client to new offerings/upsells to assist the client in solving business problems
- Supports service delivery readiness on complex accounts which may include multi-national or global accounts or key customers
- Interprets data provided by the customer to help drive effective business decisions
- Ensures customer SLA\’s/KPIs and quality standards are met
- Ensures territory/vertical readiness for new product and offer launches
- Delivers service reference customer case studies to distinguish company services and solutions from competitors
- Manages multiple tickets related to a spectrum of technical problems
- Collaborates with fellow technicians and supervisor to solve complex problems
Qualifications:
- Bachelor\’s degree in Engineering is preferred or 4+ years of relevant work experience
- English fluency – written and verbal
- HTML, Database Queries/SQL, Server, Javascript, CSS knowledge – hands-on experience will be a plus
- Intermediate level skills in Microsoft business applications including Word, Excel, and Outlook
- Customer service values/orientation
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong communication skills (listening, providing clear and concise information, using proper language and grammar)
Benefits:
- 25 days holiday + public holidays
- Up to 32 hours paid time off per year to volunteer with a charity of your choice
- Reward & Recognition scheme – earn points to spend online
- Pension Scheme with a matched contribution up to 7%
- Private medical cover
- Access to an innovative online learning platform
- Cycle to work scheme
- Employee Assistance Program
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system, and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system.
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Technical Customer Specialist II - software employer: Zebra Technologies
Contact Detail:
Zebra Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Specialist II - software
✨Tip Number 1
Get to know Zebra's products and services inside out! Familiarise yourself with their offerings so you can speak confidently about how they solve customer problems. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, make sure you can clearly explain technical solutions in a way that's easy to understand. Role-play with friends or family to get comfortable with diffusing tricky situations.
✨Tip Number 3
Network like a pro! Connect with current Zebra employees on LinkedIn and engage with their posts. Ask them about their experiences and any tips they might have for landing a job at Zebra. Building these connections can give you an edge in the application process.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it via the official Zebra careers page. This ensures your application gets the attention it deserves and helps us keep track of all candidates effectively.
We think you need these skills to ace Technical Customer Specialist II - software
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to ensure customer satisfaction, especially in technical roles.
Tailor Your Skills: When listing your skills, focus on those that match the job description. If you have experience with HTML, SQL, or any relevant software, let us know! We love seeing how your background aligns with what we need.
Communicate Clearly: Since this role involves a lot of communication, make sure your application is clear and concise. Use proper grammar and structure to show off your communication skills right from the start.
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it keeps everything organised on our end!
How to prepare for a job interview at Zebra Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in HTML, SQL, and JavaScript. Be ready to discuss how you've used these technologies in past roles, as well as how they can help solve customer problems.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled difficult customer situations in the past. Highlight your communication and listening skills, as well as any strategies you've used to diffuse tension and ensure customer satisfaction.
✨Understand Zebra's Offerings
Familiarise yourself with Zebra's products and services. Being able to discuss how these offerings can benefit customers will show that you're genuinely interested in the role and ready to contribute from day one.
✨Practice Problem-Solving Scenarios
Think through potential technical issues you might encounter in the role and how you would approach solving them. This will demonstrate your analytical skills and ability to think on your feet during the interview.