Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support business customers with technical solutions and ensure outstanding service delivery.
- Company: Join a leading tech company focused on customer satisfaction across EMEA.
- Benefits: Enjoy 25 days holiday, private medical cover, and a rewarding recognition scheme.
- Why this job: Be the voice of customers and make a real impact in their experience.
- Qualifications: Bachelor's degree or 2+ years of relevant experience; strong communication skills required.
- Other info: Dynamic role with opportunities for professional growth and volunteering.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a customer focused individual, specialized in applications, to join our team! In this role you will be supporting our business customers across EMEA region.
Acting as our customers\’ voice you will be interacting stakeholders and end-users to deliver a phenomenal experience of Zebra\’s services and products. This is a post-sales relationship role where you\’ll ensure outstanding overall service and solution delivery.
Responsibilities
- Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills; diffuses angry customers
- Ensures overall service and solution delivery to achieve quality customer outcomes
- Manages the relationship with account and oversees customer satisfaction for assigned accounts
- Advises the client and introduces client to new offerings/upsells to assist client in solving business problems
- Supports service delivery readiness on complex accounts which may include multi-national or global accounts or key customers
- Interprets data provided by the customer to help drive effective business decisions
- Ensures customer SLA\’s/KPIs and quality standards are met
- Ensures territory/vertical readiness for new product and offer launches
- Delivers service reference customer case studies to distinguish company services and solutions from competitors
- Manages multiple tickets related a spectrum of technical problems
- Collaborates with fellow technicians and supervisor to solve complex problems
Qualifications
- Bachelor\’s degree in Engineering is preferred or 2+ years of relevant work experience
- English fluency – written and verbal
- Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong communication skills (listening, providing clear and concise information, using proper language and grammar)
- 25 days holiday + public holidays
- Up to 32 hours paid time off per year to volunteer with a charity of your choice
- Reward & Recognition scheme – earn points to spend online
- Pension Scheme with a matched contribution up to 7%
- Private medical cover
- Access to an innovative online learning platform
- Cycle to work scheme
- Employee Assistance Program
Seniority Level
Associate
Employment Type
Full-time
Job Function
Information Technology
Industries
Transportation, Logistics, Supply Chain and Storage, IT Services and IT Consulting, and Retail
Referrals increase your chances of interviewing at Zebra Technologies by 2x
Get notified about new Technical Support Specialist jobs in Bourne End, England, United Kingdom.
IT Support Field Technician – Decommissioning Project
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Software Technical Support employer: Zebra Technologies
Contact Detail:
Zebra Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Technical Support
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. They can give you the inside scoop on what it’s really like to work at Zebra and might even refer you for the role.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you’d handle tricky customer situations and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain your thought process clearly when discussing technical solutions. This will demonstrate your ability to communicate effectively with customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Software Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Software Technical Support role. Highlight your technical background and customer service experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about supporting customers and how your skills can help enhance their experience with our products.
Showcase Your Communication Skills: Since this role involves interacting with customers, make sure your application demonstrates your strong communication skills. Use clear language and proper grammar to reflect your professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Zebra Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around HTML, SQL, and JavaScript. Be ready to discuss how you've used these skills in past roles, as this will show your expertise and confidence.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex technical solutions in simple terms. Role-play with a friend or family member to get comfortable with diffusing difficult situations and providing clear information.
✨Understand the Customer's Perspective
Research common challenges faced by businesses in the EMEA region. This will help you empathise with customers during the interview and demonstrate that you can effectively manage relationships and ensure satisfaction.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in the past. Highlight your collaborative approach with colleagues to solve problems, as teamwork is key in this role.