Business Process Analyst, Professional II

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra.

This Business Process Analyst II role is responsible for the integrity of Zebra’s internal business processes for the logistics and transportation team. They ensure our business is run effectively, efficiently and in support of delivering against our commitments internally and externally to our customers, partners and regulatory bodies.

Essential Duties and Responsibilities

• Manages cross-dock shipments via Zebra’s 3PL to fulfill customer orders, including onboarding carriers into the shipment visibility solution and collaborating with transportation partners.
• Resolves day‑to‑day logistics issues by responding to order inquiries from internal/external customers and filing carrier claims for damage or loss.
• Proactively identifies, plans, and implements process improvement initiatives (such as Lean or Six Sigma) to enhance effectiveness and efficiency within the assigned business unit.
• Organizes, leads, and facilitates cross‑functional project teams in process improvement and re‑engineering efforts to improve service quality.
• Conducts root cause analysis of process failures and performs cost and benefit analyses to determine the best path forward.
• Captures current challenges and desired outcomes, understanding the upstream, downstream, and work‑tool impacts of process changes to recommend solutions that minimize disruption.
• Documents agreements and owns the drafting and revision of new or updated business processes.
• Measures and reports on the success of newly implemented or revised processes within the business unit.

Job Requirements

Preferred Education: Bachelor’s degree

Preferred Work Experience: 2+ years

Key Skills and Competencies

• Six Sigma Yellow Belt preferred or in progress
• Familiarity with functional processes in assigned business unit
• Demonstrated working knowledge / experience using basic change management principles and approaches
• Formal training preferred

Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law.

If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at workplace.accommodations@zebra.com.

Pay Range $61,040.00 - $91,560.00 Annual

Incentive Compensation In addition to base pay, Zebra offers this role the opportunity to earn a performance‑based annual cash incentive, at a target equal to 5% of base pay, in accordance with the terms of the applicable incentive plan.

Zebra Total Rewards Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary offered will vary depending on your location, job‑related skills, knowledge, and experience. Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long‑term incentive equity awards.

Benefits We understand the importance of work‑life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual company‑wide well‑being day to promote revitalization and success.