Consultant - Business Consulting in London

At Zebra, we are a community of innovators who come together to create new ways of working. The Global SaaS Business Consultant is responsible for providing implementation and ongoing consulting services to customers, serving as a critical intermediary between our technical teams and our customers. In this role, you will provide expert implementation and ongoing consulting services, translating complex customer business requirements into comprehensive, actionable solution designs.

Your goal is to lead solution design workshops, deliver tailored training, and ensure customers can effectively leverage our timekeeping and workforce solutions to achieve their business objectives throughout the customer lifecycle.

Strategic Implementation:

• Provide comprehensive implementation consulting services for new customers, acting as the bridge between technical execution and customer business needs.
• Translate customer business requirements into detailed, comprehensive solution design documents.

Training & Enablement:

• Deliver robust customer training, including initial "Train the Trainer" and "Admin Training" sessions, as well as ongoing post-implementation training on new product features.

Project Support:

• Support the customer project team with industry expertise and best practices throughout the entire implementation process.

Lifecycle Consulting:

• Provide ongoing consulting to existing customers on new features, solution enhancements, and operational best practices.

Business Analysis:

• Analyze the evolving business needs of existing customers to recommend and implement configuration changes that continuously optimize solution usage.
• Serve as the primary subject matter expert on the solution and its application to various workforce and operational business needs.

Required:

• 3-5 years of experience in workforce consulting, software implementation, or a related field.
• Hands-on experience with timekeeping, payroll, or workforce management software products.
• SaaS Acumen - understanding of how SaaS workforce solutions operate and impact daily business operations.
• Willingness to travel across EMEA/APAC occasionally (up to 20%) per business need.

Preferred:

• Communication Skills: ability to act as an intermediary between highly technical teams and non-technical customer stakeholders, with a proven track record of delivering effective training.
• Commercial Awareness: capable of connecting with customers in line with their business needs and focus on providing the best outcomes from Workforce.
• Self-motivated and Independent: thrives in a primarily remote position, proactively communicating with internal and external stakeholders.

Benefits include:

• 25 days of vacation
• Up to 32 hours paid time off per year to volunteer with a charity of your choice
• Reward & Recognition scheme
• Training and personal development opportunities
• Annual bonuses based on financial results
• Yearly salary increases according to individual performance
• Employee referral bonus
• Pension Scheme with a matched contribution up to 7%
• Private medical and dental cover
• Access to an innovative online learning platform
• Cycle to work scheme
• Employee Assistance Program

Incentive Compensation: In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 10% of base pay.

Job Posting Statement: To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system.

Summary Location: London, United Kingdom Offsite Type: Full time