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For Companies At a Glance
- Tasks: Lead design workshops, conduct user research, and create impactful user journeys.
- Company: Join a large consultancy working with a well-known bank on innovative projects.
- Benefits: Competitive salary, hybrid work model, and potential for contract extension.
- Why this job: Shape user experiences in a major financial services programme and make a real difference.
- Qualifications: 8+ years in digital design with strong UX and Service Design expertise.
- Other info: Diverse and inclusive team environment with opportunities for personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Large consultancy working on behalf of a well‑known bank
Looking for a seasoned UX Designer who also has strong Service Design experience to work on an initial 6‑month fixed term contract.
The client
We are seeking a Senior UX/Service Designer to join a major financial services programme focused on building a new platform that enables secure, efficient, and controlled sharing of data across the organisation.
This is a unique opportunity to combine hands‑on UX design with strategic service design, helping shape user journeys, service blueprints, and experiences for data products and marketplaces.
This is an initial 6‑month Fixed Term Contact (with possibility of extension) on a pro‑rata salary (not a day rate).
Hybrid: 2 days a week in Central London – no flex.
Key Experience
- Recent experience on banking projects
- Recent experience working on enterprise level apps and services
- Service Design experience
The role
Lead and facilitate design thinking workshops and discovery sessions.
Conduct user research and testing, and translate findings into actionable design outputs.
Create user journeys, service blueprints, flows, and prototypes.
Define information and data flows that interact with users.
Partner with UX, UI, and development teams to bring designs into delivery.
Work closely with product owners and business stakeholders to identify needs, reduce friction, and simplify complex journeys.
Champion user‑centred design principles across the programme, embedding design governance and standards.
The candidate
Financial services background, ideally with data‑driven platforms/programmes.
8+ years in digital design with strong expertise in UX and Service Design.
Proven leadership of UX/Service Design workstreams, able to “connect the dots” across teams.
Strong knowledge of UX methodologies and design deliverables (wireframes, prototypes, UI/UX design).
Skilled in tools such as Figma, Sketch, Adobe Creative Suite, Keynote, Microsoft Office.
Excellent interpersonal skills, able to build trust and rapport with stakeholders at all levels.
Comfortable in fast‑paced, agile environments, with proven ability to deliver under pressure.
Ability to sketch, paper prototype, and ideate to communicate concepts quickly.
If this sounds like you and you fit the criteria, then please get in touch ASAP with your CV & portfolio to stand the best chance of getting an interview!
Diversity & Inclusion
We welcome those with alternative identities, backgrounds, and experiences. Our team includes parents, the self‑taught, the university‑educated, and people of a wide variety of nationalities, ages, and socio‑economic backgrounds. We are committed to a fair and accessible recruitment process for all candidates and would be happy to meet any accommodation requests during the application or interview process.
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Senior UX / Service Designer employer: Zebra People
Contact Detail:
Zebra People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior UX / Service Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience in financial services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best UX and Service Design projects. Make sure it’s easy to navigate and showcases your process, not just the final product. We want to see how you think!
✨Tip Number 3
Prepare for interviews by practising common questions related to UX and Service Design. Think about how you can demonstrate your leadership skills and ability to work under pressure. We want to hear your stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Senior UX / Service Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your recent experience in banking projects and enterprise-level apps. We want to see how your skills align with the role, so don’t be shy about showcasing your UX and Service Design expertise!
Showcase Your Portfolio: Your portfolio is your chance to shine! Include examples of user journeys, service blueprints, and any prototypes you've created. We love seeing how you’ve tackled design challenges, so make it visually appealing and easy to navigate.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Highlight your leadership experience in UX/Service Design and how you’ve championed user-centred design principles in past projects. Keep it engaging and personal!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Zebra People
✨Know Your UX and Service Design Inside Out
Make sure you brush up on your UX and Service Design principles before the interview. Be ready to discuss your past projects, especially those in the banking sector, and how you've applied design thinking to solve complex problems.
✨Showcase Your Portfolio Effectively
Your portfolio is your best friend! Tailor it to highlight relevant work that demonstrates your experience with enterprise-level apps and data-driven platforms. Be prepared to walk through your design process and the impact of your work.
✨Prepare for Collaborative Scenarios
Since the role involves working closely with various teams, think of examples where you've successfully collaborated with UX, UI, and development teams. Highlight your leadership skills and how you’ve facilitated workshops or discovery sessions.
✨Emphasise User-Centred Design
Be ready to discuss how you champion user-centred design principles. Share specific instances where you've embedded design governance and standards in your previous roles, and how this has improved user experiences.
