At a Glance
- Tasks: Lead the design of user-centred digital products and enhance user experiences.
- Company: Prestigious online education platform driving digital transformation.
- Benefits: Collaborative environment, opportunity to influence design processes, and career growth.
- Other info: Work from London office twice a month; sponsorship not available.
- Why this job: Join a dynamic team and shape the future of education technology.
- Qualifications: Proven experience in service design and agile product delivery.
The predicted salary is between 55000 - 65000 £ per year.
A great time to join and really influence processes as they move from using a consultancy to building their own internal design and research team.
This prestigious online education platform is evolving rapidly, driving transformation of its platforms, digital products and experiences, in order to help them scale and meet the growth of the business in the coming years. They cater for thousands of students globally, offering both full-time and postgraduate programmes. They’ve embarked on a significant digital transformation across both b2c and b2b services which include: International students, Apprentices, Tutors, and companies such as KPMG, Tesco, BT, Sky & IBM who also put some of their staff through their courses.
The role involves reporting to the Head of Service Design, working across multiple Product Squads. Collaborating closely with other functions (Engineering, Product Management & Data), you will help transform the platform to become more customer centred and design and data informed, to build products that meet and exceed their users’ needs.
Key responsibilities:- Help ensure Product Squad objectives are met whilst also elevating the understanding and status of user-centred design within the company.
- Help integrate product experience principles in all digital products ensuring clarity, coherence and consistency of the user experience across the ecosystem.
- Advocate for hypotheses driven development – ensuring qualitative and quantitative data is utilised to drive demonstrable improvements, and that testing approaches are seamlessly integrated into the Product Squad’s design and development lifecycles.
- Collaborate closely with Product Manager and Engineering Lead to ensure Squad members are regularly involved in the design process – from ideation through to problem solving.
- Proven track record of success as a Service Designer with experience of integrating actionable user insights into product delivery roadmaps.
- Experience in agile product delivery and rapid prototyping, with an extensive understanding of how quantitative and qualitative data can drive improvements and provide the rationale behind product design direction.
- Thorough grounding in the use and collation of data from user feedback, analytics, usability and survey tools (e.g. Google Analytics, Google Optimise, Content Square, Optimal Workshop, Qualtrics, Qualaroo, Site Improve etc).
- Expertise in using Product Design & UX specific tools (e.g. com, Axure, Miro, Omnigraffle, Adobe Creative Cloud, Sketch, Figma etc).
- Experience implementing WCAG accessibility standards into design process.
3 stage interview process – no tasks. If this sounds like you, then please apply ASAP with your CV and portfolio to stand the best chance of getting an interview!
Senior Service Designer employer: Zebra People
Join a prestigious online education platform that is at the forefront of digital transformation, where your role as a Senior Service Designer will directly influence the evolution of user-centred design across multiple product squads. With a collaborative work culture and a commitment to employee growth, you will have the opportunity to shape innovative solutions while working alongside industry leaders and contributing to the educational journeys of thousands of students globally. Located in London, this role offers a unique chance to be part of a dynamic team dedicated to making a meaningful impact in the world of education.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your best work as a Service Designer. Make sure it’s easy to navigate and showcases your process, not just the final product.
✨Tip Number 3
Practice makes perfect! Get ready for those interviews by doing mock sessions with friends or mentors. Focus on articulating how your experience aligns with their needs and how you can contribute to their digital transformation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Service Designer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior Service Designer role. Highlight your experience in user-centred design and agile product delivery, as these are key to impressing us.
Showcase Your Portfolio:Your portfolio is your chance to shine! Include examples of your work that demonstrate your ability to integrate user insights into product design. We want to see how you've used data to drive improvements in your projects.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to explain your experience and how it relates to the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Zebra People
✨Know Your Stuff
Make sure you’re well-versed in the latest trends and tools in service design. Familiarise yourself with user-centred design principles and be ready to discuss how you've applied them in your previous roles. This will show that you’re not just a fit for the role, but also passionate about the field.
✨Showcase Your Collaboration Skills
Since this role involves working closely with Product Managers and Engineering Leads, be prepared to share examples of how you’ve successfully collaborated in cross-functional teams. Highlight specific projects where your input made a difference, especially in integrating user insights into product development.
✨Data is Your Best Friend
Brush up on how you’ve used both qualitative and quantitative data to inform your design decisions. Be ready to discuss specific tools you’ve used, like Google Analytics or Figma, and how they helped you drive improvements in user experience.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company’s digital transformation journey and how they envision the role of a Senior Service Designer. This shows your genuine interest and helps you assess if the company aligns with your career goals.
