At a Glance
- Tasks: Lead the design of user-centred digital products and enhance user experiences.
- Company: Prestigious online education platform driving digital transformation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on user insights and data-driven design.
- Why this job: Join a transformative team and make a real impact on global education.
- Qualifications: Proven experience in service design and agile product delivery.
The predicted salary is between 60000 - 75000 £ per year.
A great time to join and really influence processes as they move from using a consultancy to building their own internal design and research team.
This prestigious online education platform is evolving rapidly, driving transformation of its platforms, digital products and experiences, in order to help them scale and meet the growth of the business in the coming years. They cater for thousands of students globally, offering both full-time and postgraduate programmes. They’ve embarked on a significant digital transformation across both b2c and b2b services which include: International students, Apprentices, Tutors, and companies such as KPMG, Tesco, BT, Sky & IBM who also put some of their staff through their courses. They need someone who can come into their London office twice a month. Sponsorship is not being offered.
As a Senior Service Designer, you will report to the Head of Service Design, working across multiple Product Squads. Collaborating closely with the other functions (Engineering, Product Management & Data), you will help transform the platform to become more customer centred and design and data informed, to build products that meet and exceed their users’ needs.
- Help ensure Product Squad objectives are met whilst also elevating the understanding and status of user-centred design within the company.
- Help integrate product experience principles in all digital products ensuring clarity, coherence and consistency of the user experience across the ecosystem.
- Advocate for hypotheses driven development – ensuring qualitative and quantitative data is utilised to drive demonstrable improvements, and that testing approaches are seamlessly integrated into the Product Squad’s design and development lifecycles.
- Collaborate closely with Product Manager and Engineering Lead to ensure Squad members are regularly involved in the design process – from ideation through to problem solving.
The candidate should have a proven track record of success as a Service Designer with experience of integrating actionable user insights into product delivery roadmaps. Experience in agile product delivery and rapid prototyping, with an extensive understanding of how quantitative and qualitative data can drive improvements and provide the rationale behind product design direction. A thorough grounding in the use and collation of data from user feedback, analytics, usability and survey tools (e.g. Google Analytics, Google Optimise, Content Square, Optimal Workshop, Qualtrics, Qualaroo, Site Improve etc). Expertise in using Product Design & UX specific tools (e.g. Axure, Miro, Omnigraffle, Adobe Creative Cloud, Sketch, Figma etc). Experience implementing WCAG accessibility standards into the design process.
3 stage interview process – no tasks. If this sounds like you, then please apply ASAP with your CV and portfolio to stand the best chance of getting an interview!
Senior Service Designer employer: Zebra People
Join a prestigious online education platform that is at the forefront of digital transformation, where your role as a Senior Service Designer will directly influence the evolution of user-centred design across their innovative products. With a collaborative work culture that values data-driven insights and creativity, you will have ample opportunities for professional growth while working in a dynamic environment that caters to thousands of students globally. Located in London, this company offers a unique chance to be part of a team that is shaping the future of education, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Show off your skills in real-time! If you get the chance, suggest a quick design challenge during your interview. It’s a great way to demonstrate your thought process and creativity on the spot.
✨Tip Number 3
Prepare for those tricky questions! Think about how you can relate your past experiences to the role of Senior Service Designer. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Senior Service Designer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Service Designer role. Highlight your experience with user-centred design and how you've integrated actionable insights into product delivery. We want to see how your skills align with our needs!
Showcase Your Portfolio:Your portfolio is your chance to shine! Include examples that demonstrate your expertise in agile product delivery and the use of data in design. We love seeing real-world applications of your skills, so make it count!
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point about your relevant experience and achievements.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Zebra People
✨Know Your Stuff
Make sure you’re well-versed in the latest trends and tools in service design. Familiarise yourself with user-centred design principles and be ready to discuss how you've applied them in your previous roles. This will show that you’re not just a fit for the role, but also passionate about the field.
✨Showcase Your Collaboration Skills
Since the role involves working closely with Product Managers and Engineering Leads, prepare examples of how you’ve successfully collaborated in cross-functional teams. Highlight specific projects where your input made a difference, especially in integrating user insights into product development.
✨Data is Your Best Friend
Be prepared to talk about how you’ve used both qualitative and quantitative data to inform your design decisions. Bring examples of how data has driven improvements in your past projects, and be ready to discuss the tools you’ve used, like Google Analytics or Figma.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company’s digital transformation journey and how they envision the role of a Senior Service Designer. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
