At a Glance
- Tasks: Lead a team to design impactful housing solutions for vulnerable families.
- Company: Join a mission-driven organisation focused on social change.
- Benefits: Competitive salary, excellent pension scheme, and flexible hybrid working.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real difference in people's lives through innovative service design.
- Qualifications: Proven UX and Service Design experience, with strong leadership skills.
The predicted salary is between 80000 - 80000 £ per year.
My client is seeking an experienced Lead UX Designer with excellent Service Design & User Research experience to work on a high-level strategic housing solution project, which is vital for providing security and stability to many vulnerable families. This is a real opportunity to make a huge difference in many people’s lives by providing a refined service that meets user needs, is clear and concise, and minimizes stress.
Key Responsibilities:
- Leadership: Oversee a team of 3, including a User Researcher and a Service Designer, ensuring effective and collaborative delivery of the project.
- Strategic Design: Design and enhance both offline and online service experiences, considering physical interactions and accessibility for users without digital access.
- User Research: Conduct workshops and focus groups to gather insights and shape future service designs.
- Service Development: Develop end-to-end journeys for early prevention and family pathways, and design future customer experiences for families.
- Collaboration: Work closely with experts in user experience and design to influence future service strategies.
The candidate:
- Experience: Significant experience in UX, Service Design, and User Research, particularly within education, local councils, or government sectors.
- Leadership Skills: Proven ability to manage and inspire a team, driving high-quality outcomes.
- User-Centered: Strong understanding of user-centered design principles, with experience working with vulnerable populations.
- Innovative: Ability to think strategically and implement innovative solutions to complex problems.
Why Join:
- Impactful Work: Contribute to a socially enabling project that significantly improves housing solutions for families.
- Professional Growth: Lead a high-profile project with opportunities for professional development and recognition.
- Collaborative Environment: Work in a supportive and dynamic team committed to making a difference.
Location: Hybrid – 2 days in Central London office. (Offer very flexible working conditions)
Salary: £80,000 + excellent pension scheme.
If this sounds like you or you’re interested to hear more APPLY below!
Lead UX Designer / Service Designer in London employer: Zebra People
Join a forward-thinking organisation dedicated to making a meaningful impact on vulnerable families through innovative housing solutions. As a Lead UX Designer, you will thrive in a collaborative environment that values professional growth and offers flexible working conditions in the heart of Central London. With a focus on user-centred design and a commitment to social responsibility, this role provides a unique opportunity to lead a high-profile project while contributing to the well-being of the community.
StudySmarter Expert Advice🤫
We think this is how you could land Lead UX Designer / Service Designer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the UX and service design space. Attend meetups or webinars, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Showcase your work! Create a portfolio that highlights your best projects, especially those that demonstrate your user research and service design skills. We want to see how you’ve made a difference in previous roles, so make it visually appealing and easy to navigate.
✨Tip Number 3
Prepare for interviews by practising common UX and service design questions. Think about how you can relate your experience to the specific needs of the role. We recommend doing mock interviews with friends or mentors to build your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our mission to improve lives through design. Don’t miss out on this opportunity!
We think you need these skills to ace Lead UX Designer / Service Designer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in UX, Service Design, and User Research. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about improving housing solutions and how your leadership skills can make a difference. Keep it engaging and personal!
Showcase Your User-Centered Approach:In your application, emphasise your understanding of user-centered design principles. Share examples of how you've worked with vulnerable populations and the impact your designs have had on their experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Zebra People
✨Know Your User-Centred Design Principles
Make sure you brush up on user-centred design principles before the interview. Be ready to discuss how you've applied these principles in your previous projects, especially when working with vulnerable populations. This will show that you understand the importance of designing with empathy.
✨Showcase Your Leadership Skills
Since this role involves overseeing a team, be prepared to share examples of how you've successfully led teams in the past. Highlight specific instances where you inspired your team to achieve high-quality outcomes, and discuss your approach to collaboration and conflict resolution.
✨Prepare for User Research Discussions
Expect questions about your experience with user research methods, such as workshops and focus groups. Have a few case studies ready to illustrate how you've gathered insights and shaped service designs based on user feedback. This will demonstrate your hands-on experience and strategic thinking.
✨Emphasise Your Innovative Solutions
Think about complex problems you've faced in your previous roles and how you implemented innovative solutions. Be ready to discuss these examples in detail, focusing on the impact they had on the user experience and service delivery. This will highlight your ability to think strategically and creatively.
