At a Glance
- Tasks: Lead a team to design impactful housing solutions for vulnerable families.
- Company: Join a mission-driven organisation focused on social change.
- Benefits: Competitive salary, excellent pension scheme, and flexible hybrid working.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real difference in people's lives through innovative service design.
- Qualifications: Experience in UX, Service Design, and leadership skills required.
The predicted salary is between 80000 - 80000 £ per year.
My client is seeking an experienced Lead UX Designer with excellent Service Design & User Research experience to work on a high-level strategic housing solution project, which is vital for providing security and stability to many vulnerable families.
This is a real opportunity to make a huge difference in many people’s lives by providing a refined service that meets user needs, is clear and concise, and minimizes stress.
The role
- Key Responsibilities:
- Leadership: Oversee a team of 3, including a User Researcher and a Service Designer, ensuring effective and collaborative delivery of the project.
- Strategic Design: Design and enhance both offline and online service experiences, considering physical interactions and accessibility for users without digital access.
- User Research: Conduct workshops and focus groups to gather insights and shape future service designs.
- Service Development: Develop end-to-end journeys for early prevention and family pathways, and design future customer experiences for families.
- Collaboration: Work closely with experts in user experience and design to influence future service strategies.
The candidate
- Experience: Significant experience in UX, Service Design, and User Research, particularly within education, local councils, or government sectors.
- Leadership Skills: Proven ability to manage and inspire a team, driving high-quality outcomes.
- User-Centered: Strong understanding of user-centered design principles, with experience working with vulnerable populations.
- Innovative: Ability to think strategically and implement innovative solutions to complex problems.
Why Join:
- Impactful Work: Contribute to a socially enabling project that significantly improves housing solutions for families.
- Professional Growth: Lead a high-profile project with opportunities for professional development and recognition.
- Collaborative Environment: Work in a supportive and dynamic team committed to making a difference.
Location: Hybrid – 2 days in Central London office. (Offer very flexible working conditions)
Salary: £80,000 + excellent pension scheme.
If this sounds like you or you’re interested to hear more APPLY below!
Lead UX Designer / Service Designer employer: Zebra People
Join a forward-thinking organisation dedicated to making a meaningful impact on vulnerable families through innovative housing solutions. As a Lead UX Designer, you will thrive in a collaborative environment that values professional growth and offers flexible working conditions, allowing you to balance your career with personal commitments. With a focus on user-centred design and a commitment to social responsibility, this role provides an exceptional opportunity to lead a high-profile project while contributing to the greater good.
StudySmarter Expert Advice🤫
We think this is how you could land Lead UX Designer / Service Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the UX and service design space. Attend meetups or webinars, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Showcase your work! Create a portfolio that highlights your best projects, especially those that demonstrate your user research and service design skills. We recommend using platforms like Behance or even your own website to make it easy for potential employers to see your impact.
✨Tip Number 3
Prepare for interviews by practising common UX design questions and scenarios. Think about how you can articulate your leadership experience and your approach to user-centred design. We suggest doing mock interviews with friends or mentors to build confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in making a difference in people’s lives, just like this role aims to do!
We think you need these skills to ace Lead UX Designer / Service Designer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in UX, Service Design, and User Research. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects that demonstrate your leadership and innovative thinking.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about improving housing solutions for families. Share specific examples of how you've made a difference in previous roles, especially with vulnerable populations.
Showcase Your Team Leadership Skills:Since this role involves overseeing a team, make sure to highlight your leadership experience. We want to know how you’ve inspired and managed teams in the past, so include any relevant anecdotes that demonstrate your ability to drive high-quality outcomes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the process. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Zebra People
✨Know Your Impact
Before the interview, think about how your experience in UX and Service Design can directly impact vulnerable families. Be ready to share specific examples of how your work has made a difference in similar projects.
✨Showcase Your Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight any experiences where you inspired collaboration and drove high-quality outcomes, especially in challenging environments.
✨Emphasise User-Centered Design
Be prepared to talk about your understanding of user-centered design principles. Share insights from your user research experiences, particularly with vulnerable populations, and how these insights shaped your design decisions.
✨Demonstrate Strategic Thinking
Think about innovative solutions you've implemented in previous roles. During the interview, articulate your strategic approach to design challenges and how you plan to enhance both offline and online service experiences for users.
