At a Glance
- Tasks: Support 150 employees and train an apprentice while managing IT systems.
- Company: Established company in Central London with a focus on sustainability and people development.
- Benefits: Up to £38K salary, 25 days holiday, free parking, and health benefits.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Join a supportive team and make a real impact in IT support.
- Qualifications: 5 years in IT support, experience with Microsoft 365 and Azure.
The predicted salary is between 38000 - 38000 £ per year.
Based in Central London and founded in 1833, this group of companies are looking for a Support Engineer to join their Support Team. They have a huge emphasis on sustainability, people development and performance. You’d be supporting 150 employees as well as helping to train up an apprentice in your team.
What will you be doing? It’s a fairly standard Support role. You’ll be delivering IT inductions to new employees, working with third parties and helping to proactively manage onsite systems. Documentation is currently being worked on so there’s a fair amount to get stuck into here. Then there’s your general day to day tasks of dealing with tickets as they come through (they use Teamworks and Freshdesk, though they’d be looking for you to unify this more). There is occasional travel to their Tunbridge Wells hub so you’ll have to be comfortable with this. Lastly, you’ll be hands on with training up the apprentice so previous experience doing so here would be a huge bonus.
What experience do you need? You’ll have at least 5 years’ experience in the Support field. They’re heavily based in Microsoft 365 and Azure, so it’s essential that you’ve worked with at least 365 technologies. If you’ve done so with Azure too, you’re in a great spot. You’ll also have worked with third parties before. They currently use them for VoIP, Mobiles as well as having a third party helping them on IT Support. Ideally you’ll also have worked with their ticketing systems before though this isn’t a necessity. Naturally, you will have to be comfortable liaising with stakeholders due to the nature of the position. They’re all on Windows so no Apple experience is required.
What’s in it for me? They’re offering up to £38K as well as a huge range of benefits, including 25 days holiday (plus bank holidays and your birthday off), free parking, life assurance, a health cash plan and gym membership discount, as well as much more.
IT Support Engineer employer: Zebra People
As an esteemed employer based in Central London, this company offers a vibrant work culture that prioritises sustainability and employee development. With a commitment to nurturing talent, you will have the opportunity to support a diverse team of 150 employees while also mentoring an apprentice, all within a supportive environment that values performance and growth. The generous benefits package, including 25 days of holiday, free parking, and health perks, makes this an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft 365 and Azure knowledge. We all know that confidence is key, so practice answering common support scenarios and be ready to showcase your problem-solving skills.
✨Tip Number 3
Don’t forget to highlight your experience with training and mentoring. Since you’ll be helping to train an apprentice, share any past experiences where you’ve successfully guided someone through their learning journey.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft 365 and Azure, as well as any previous work with ticketing systems like Teamworks and Freshdesk. We want to see how your skills match what we're looking for!
Show Off Your Training Skills:Since you'll be training an apprentice, it’s a good idea to mention any past experience you have in mentoring or training others. We love seeing candidates who can share their knowledge and help develop the next generation of IT professionals.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in a support role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and values.
How to prepare for a job interview at Zebra People
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Azure. Be ready to discuss specific projects or experiences where you've used these technologies, as well as any challenges you faced and how you overcame them.
✨Showcase Your Support Skills
Prepare examples of how you've successfully managed support tickets in the past. Highlight your experience with ticketing systems like Teamworks and Freshdesk, and be ready to suggest ways you could unify processes to improve efficiency.
✨Demonstrate Your Training Experience
Since you'll be training an apprentice, think of instances where you've mentored or trained others. Share your approach to teaching complex concepts in a simple way, and how you ensure that your trainees feel supported and engaged.
✨Be Ready for Stakeholder Interaction
This role involves liaising with various stakeholders, so prepare to discuss how you've effectively communicated with different teams in the past. Think about how you handle feedback and ensure everyone is on the same page during projects.
