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- Tasks: Lead user research across multiple product teams and shape strategic decisions.
- Company: Well-established, customer-focused organisation undergoing digital transformation.
- Benefits: Competitive salary, bonus potential, hybrid work model, and great company culture.
- Why this job: Make a real impact on user experience and influence product strategy.
- Qualifications: Experience as a Lead User Researcher with strong stakeholder management skills.
- Other info: Dynamic environment with opportunities for professional growth and collaboration.
The predicted salary is between 48000 - 72000 £ per year.
We’re hiring a Lead User Researcher for a well-established, customer-focused organisation going through a major digital and product transformation. User research has become a core part of how they build products and shape strategy, and they now need a senior research leader to continue levelling up the practice.
This is a key hire, leading research across multiple product areas rather than sitting in one squad. You’ll work closely with Product and Design leadership, influence strategic decisions, and make sure research is being used at the right moments, in the right way.
What you’ll be doing:
- Owning and shaping the user research roadmap
- Working across 10–12 product teams, prioritising and allocating research effort
- Identifying research opportunities beyond existing briefs and guiding stakeholders on where research adds most value
- Running strategic and evaluative research across varied journeys and product areas
- Delegating and coaching designers who run lighter-weight research where appropriate
- Turning insight into direction, communicating clearly and influencing at senior level
Example work includes improving high-volume acquisition and purchase journeys, and helping build new AI-led customer experiences.
What we’re looking for:
- Experience operating as a Lead User Researcher or equivalent
- Strong track record working across multiple products simultaneously
- Confident stakeholder partner, able to influence, prioritise, push back and drive clarity
- Able to spot gaps and shape work proactively, not just respond to briefs
- Pragmatic approach, comfortable choosing the right tool and depth for the situation
- Experience across complex, digital product environments (ideally private sector)
Lovely place to work, awesome line manager, great culture and excellent benefits.
User Experience Researcher employer: Zebra People | B Corp™
Contact Detail:
Zebra People | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Experience Researcher
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best user research projects. Make it easy for potential employers to see how you can add value to their team.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to user research. Think about how you can demonstrate your experience in leading research across multiple product areas.
✨Tip Number 4
Don’t forget to apply through our website! We’re all about making connections, and applying directly can give you a better shot at landing that dream role.
We think you need these skills to ace User Experience Researcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the User Experience Researcher role. Highlight your experience in leading user research and working across multiple product teams, as this is key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the role. Share specific examples of how you've influenced strategic decisions and shaped user research in previous positions. We love a good story!
Showcase Your Research Skills: In your application, be sure to highlight your experience with various research methods and tools. We want to see how you’ve turned insights into actionable direction, so don’t hold back on those details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Zebra People | B Corp™
✨Know Your Research Roadmap
Before the interview, make sure you understand how to shape and own a user research roadmap. Be ready to discuss your past experiences in prioritising research efforts across multiple product teams, as this will show your ability to lead effectively.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've influenced stakeholders in previous roles. Highlight situations where you had to push back or drive clarity, as this is crucial for the role. Practise articulating these experiences clearly to demonstrate your confidence.
✨Be Proactive, Not Reactive
Think about times when you identified research opportunities beyond existing briefs. In the interview, share how you proactively shaped work rather than just responding to requests. This will illustrate your strategic mindset and ability to add value.
✨Communicate Insights Effectively
Prepare to discuss how you've turned insights into actionable direction in past projects. Practise explaining complex findings in a clear and concise manner, as influencing at a senior level will be a key part of your role.