At a Glance
- Tasks: Lead user research across multiple product teams and shape strategic decisions.
- Company: Well-established, customer-focused organisation undergoing digital transformation.
- Benefits: Competitive salary, bonus potential, hybrid work model, and great company culture.
- Other info: Dynamic environment with opportunities for professional growth and collaboration.
- Why this job: Make a real impact on user experience and influence product strategy.
- Qualifications: Experience as a Lead User Researcher with strong stakeholder management skills.
The predicted salary is between 48000 - 72000 £ per year.
We’re hiring a Lead User Researcher for a well-established, customer-focused organisation going through a major digital and product transformation. UR has become a core part of how they build products and shape strategy, and they now need a senior research leader to continue levelling up the practice.
This is a key hire, leading research across multiple product areas rather than sitting in one squad. You’ll work closely with Product and Design leadership, influence strategic decisions, and make sure research is being used at the right moments, in the right way.
What you’ll be doing:
- Owning and shaping the user research roadmap
- Working across 10–12 product teams, prioritising and allocating research effort
- Identifying research opportunities beyond existing briefs and guiding stakeholders on where research adds most value
- Running strategic and evaluative research across varied journeys and product areas
- Delegating and coaching designers who run lighter-weight research where appropriate
- Turning insight into direction, communicating clearly and influencing at senior level
Example work includes improving high-volume acquisition and purchase journeys, and helping build new AI-led customer experiences.
What we’re looking for:
- Experience operating as a Lead UR or equivalent
- Strong track record working across multiple products simultaneously
- Confident stakeholder partner, able to influence, prioritise, push back and drive clarity
- Able to spot gaps and shape work proactively, not just respond to briefs
- Pragmatic approach, comfortable choosing the right tool and depth for the situation
- Experience across complex, digital product environments (ideally private sector)
Lovely place to work, awesome line manager, great culture and excellent benefits.
User Experience Researcher in Birmingham employer: Zebra People | B Corp™
Join a dynamic and innovative organisation in London that prioritises user research as a cornerstone of its digital transformation. With a strong emphasis on employee growth, you will have the opportunity to lead impactful research across multiple product teams while enjoying a supportive work culture that values collaboration and creativity. The company offers competitive benefits, including a generous bonus structure, making it an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land User Experience Researcher in Birmingham
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Zebra People | B Corp™ for a User Experience Researcher, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Zebra People | B Corp™ before they go live!
We think you need these skills to ace User Experience Researcher in Birmingham
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like User Experience Researcher at Zebra People | B Corp™, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Zebra People | B Corp™ does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Zebra People | B Corp™. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Zebra People | B Corp™.
How to prepare for a job interview at Zebra People | B Corp™
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Zebra People | B Corp™, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Zebra People | B Corp™ might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Zebra People | B Corp™!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Zebra People | B Corp™ is looking for.
