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- Tasks: Lead user research across multiple product teams and shape strategic decisions.
- Company: Well-established, customer-focused organisation undergoing digital transformation.
- Benefits: Competitive salary, bonus potential, hybrid work model, and great company culture.
- Other info: Dynamic environment with opportunities for professional growth and collaboration.
- Why this job: Make a real impact on user experience and influence product strategy.
- Qualifications: Experience as a Lead User Researcher with strong stakeholder management skills.
The predicted salary is between 48000 - 72000 £ per year.
We’re hiring a Lead User Researcher for a well-established, customer-focused organisation going through a major digital and product transformation. UR has become a core part of how they build products and shape strategy, and they now need a senior research leader to continue levelling up the practice.
This is a key hire, leading research across multiple product areas rather than sitting in one squad. You’ll work closely with Product and Design leadership, influence strategic decisions, and make sure research is being used at the right moments, in the right way.
What you’ll be doing:
- Owning and shaping the user research roadmap
- Working across 10–12 product teams, prioritising and allocating research effort
- Identifying research opportunities beyond existing briefs and guiding stakeholders on where research adds most value
- Running strategic and evaluative research across varied journeys and product areas
- Delegating and coaching designers who run lighter-weight research where appropriate
- Turning insight into direction, communicating clearly and influencing at senior level
Example work includes improving high-volume acquisition and purchase journeys, and helping build new AI-led customer experiences.
What we’re looking for:
- Experience operating as a Lead UR or equivalent
- Strong track record working across multiple products simultaneously
- Confident stakeholder partner, able to influence, prioritise, push back and drive clarity
- Able to spot gaps and shape work proactively, not just respond to briefs
- Pragmatic approach, comfortable choosing the right tool and depth for the situation
- Experience across complex, digital product environments (ideally private sector)
Lovely place to work, awesome line manager, great culture and excellent benefits.
User Experience Researcher employer: Zebra People | B Corp™
Contact Detail:
Zebra People | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Experience Researcher
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common UX research questions and scenarios. We recommend doing mock interviews with friends or using online platforms to get comfortable articulating your experience and insights.
✨Tip Number 3
Showcase your work! Create a portfolio that highlights your best research projects and the impact they had. Make sure it’s easy to navigate and visually appealing, as this reflects your design sensibility.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace User Experience Researcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Lead User Researcher. Highlight your experience in user research, especially across multiple products, and don’t forget to showcase your ability to influence stakeholders.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've shaped user research roadmaps and influenced strategic decisions in your previous roles.
Showcase Your Impact: When detailing your past experiences, focus on the impact of your work. We want to see how your research has improved user journeys or contributed to product transformations. Numbers and outcomes speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Zebra People | B Corp™
✨Know Your Research Roadmap
Before the interview, make sure you understand how to shape and own a user research roadmap. Be ready to discuss your past experiences in prioritising research efforts across multiple product teams, as this will show your ability to manage complex projects.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've influenced stakeholders in previous roles. Highlight situations where you had to push back or drive clarity in discussions. This will demonstrate your confidence and ability to partner effectively with senior leadership.
✨Be Proactive, Not Reactive
Think about times when you've identified research opportunities beyond existing briefs. Share these examples during the interview to illustrate your proactive approach and how you can add value by spotting gaps in research needs.
✨Communicate Insights Clearly
Practice articulating how you've turned insights into actionable direction in past roles. Being able to communicate complex findings clearly is crucial, especially when influencing strategic decisions at a senior level.