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For Companies At a Glance
- Tasks: Shape and deliver innovative service design projects across various sectors.
- Company: Established agency with a growing design practice and collaborative culture.
- Benefits: Career development, structured training, and hands-on mentorship.
- Why this job: Make a real impact on diverse projects while collaborating with global teams.
- Qualifications: 2 years of service design experience and a strong portfolio.
- Other info: Work in a dynamic environment with opportunities for progression.
The predicted salary is between 30000 - 42000 £ per year.
Service Design-focussed consultancy with a great name in the market and a growing team!
Mid-weight Service Designer, up to £55,000
Hybrid; 2 days in the (London) office per week. Sponsorship or fully remote working is not available.
THE CLIENT
This is an exciting opportunity to join a well-established studio known for designing impactful services and driving meaningful change across public and private sector organisations – from transport and health to finance and government.
There’s currently a mix of other Service Design Mid-weights and Seniors, who all report to the Design Director. Currently 6-strong but aiming to get to double figures (including contractors) by next year.
This is an opportunity to learn from more experienced designers and grow your Service Design profile through a range of projects you’ll be supporting on.
THE ROLE
As a mid-weight Service Designer, you’ll contribute to end-to-end design projects – from research and discovery to concept development and delivery. You’ll work closely with the wider team to co-create better service experiences for users and organisations.
Your responsibilities will include:
- Planning and conducting user research
- Mapping customer journeys and identifying opportunity areas
- Designing and iterating service concepts
- Facilitating workshops and co-design sessions
- Producing service blueprints, design artefacts, and strategic insights
THE CANDIDATE
- Previous experience as a Service Designer (at mid-weight level)
- Proficiency with service design methods and tools (e.g. journey mapping, service blueprints)
- Strong communicator and happy to work in agency-environment (bonus points if you have done before)
- Comfortable working with stakeholders, running workshops, and presenting work
- Experience working in complex domains (e.g. public sector, finance, healthcare, mobility)
- You have a portfolio which shows your service design process and deliverables.
If this sounds like you then please apply with your CV & PORTFOLIO asap to stand the best chance of getting an interview!
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Service Designer employer: Zebra People | B Corp™
Contact Detail:
Zebra People | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend design meetups, and connect with fellow Service Designers on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your portfolio! Make sure it’s up-to-date and highlights your best work, especially those service blueprints and journey maps. When you get the chance to chat with potential employers, use your portfolio as a conversation starter to showcase your design thinking.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design. Think about how you can demonstrate your business-savvy mindset and ability to shape outcomes. We recommend role-playing with a friend to build confidence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Showcase Your Portfolio: Make sure to include a link to your portfolio that highlights your service design experience. We want to see your approach, thinking, and examples of service blueprints that demonstrate your skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Service Designer role. We love seeing how you connect your experience to what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Highlight your key achievements and relevant experience without waffling!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Zebra People | B Corp™
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles and methodologies. Brush up on your portfolio, especially the projects that showcase your service blueprints and journey mapping skills. Be ready to discuss how you've brought structure to ambiguous projects.
✨Research the Agency's Projects
Take some time to understand the types of projects the agency has worked on, especially in sectors like public services and healthcare. This will help you tailor your answers and show that you’re genuinely interested in their work and how you can contribute.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical service design challenges. Think about how you would approach projects with unclear definitions and be prepared to share your thought process. This will demonstrate your problem-solving skills and business-savvy mindset.
✨Showcase Your Collaborative Spirit
Since the agency values a collaborative culture, be ready to discuss examples of how you’ve worked effectively in teams. Highlight any experiences where you’ve mentored others or contributed to a supportive environment, as this aligns with their hands-on mentorship approach.
