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- Tasks: Lead data sharing initiatives and manage relationships across banking, tech, and telecom sectors.
- Company: Join Stop Scams UK, a collaborative force against scams with major industry players.
- Benefits: Earn up to £90K, enjoy 28 days holiday, health insurance, and more.
- Other info: Be part of a supportive team that values initiative and results.
- Why this job: Make a real impact by helping to stop scams and protect people.
- Qualifications: Strong relationship-building and project management skills; experience in regulated industries is a plus.
The predicted salary is between 90000 - 90000 £ per year.
About Stop Scams UK
Stop Scams UK is an industry-led collaboration between financial services, telecoms and tech sectors to build solutions to stop scams before they cause harm. Our members include Google, Meta, most of the UK’s big retail banks, and several major telecoms companies. We are a sector-neutral, not-for-profit private company, funded by our members; and with the support of Ofcom and the Financial Conduct Authority. Our work stops scams through our product delivery and leadership; R&D to find new ways to stop scams; and wider stakeholder engagement.
About the role
We are seeking a Technical Account Manager to lead collaborative data sharing initiatives. It involves working closely with our member organisations across banking, technology, and telecommunications sectors. You’ll be the primary operational contact, shepherding data projects from kick-off through completion. It involves earning the trust and respect necessary to be able to push participants forward, politely but firmly. You’ll need to be very organised, juggling many balls.
Key to this role is the need to combine skills in managing relationships, with those of project management. There’s a range of people you’ll be dealing with so you’ll have to be comfortable adapting your communication style. You’ll be building processes and methodologies in order to get things done. It’s a high-impact role in a meaningful space, ultimately helping people. The role would suit someone who creates self-imposed pressure to deliver results. The team at Stop Scams UK is small, non-political and very supportive, but there are no passengers.
Key responsibilities
- Relationship management across banking/tech/telco member firms; be their primary operational contact for data sharing initiatives.
- Project delivery: plan, schedule, track tasks & dependencies; chase actions; manage risks/issues.
- Data handling: receive data securely; validate schemas; clean/transform; document data lineage.
- Analytics: run basic analyses using Excel. Experience with other data related tools is a bonus but this is a relationship and orchestration/project management focussed role.
- Reporting: concise progress updates; insights summaries; readouts to steering groups; maintain actions.
- Feedback loop: capture participant feedback; synthesise learnings; feed into next‑step recommendations.
- Compliance: follow SSUK data‑sharing agreements and UK GDPR in all pilot data work.
Skills & experience
- Strong relationship-building skills: a “people person”, persistent yet likable.
- Project and account management abilities: Experience in managing projects end-to-end, driving initiatives forward, and coordinating with multiple teams and external members is crucial. Experience in client or customer success, or technical account management, is beneficial.
- Basic analytical and data handling skills: ability to check and handle data, spot inconsistencies, and perform basic analyses. Expertise in Excel is needed whilst anything else is a bonus more than a prerequisite.
- Professional confidence: Enough experience (several years) to interact credibly with senior stakeholders and drive the process, ideally with 8+ years in similar professional environments.
- Mindset: Curious, persistent in moving projects forward, and comfortable taking ownership of issues and solutions.
- Educational and career background: A good university is always a bonus! If you’ve worked in other regulated industries such as telecoms or finance that would be great.
You’ll be reporting to the Chief Product Officer whilst the role itself is offering up to £90K. There’s also a range of benefits, including health insurance, 28 days holiday (plus bank hols), and life insurance and income protection.
Senior Account Manager in London employer: Zebra People | B Corp™
Contact Detail:
Zebra People | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the banking, tech, and telecom sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Senior Account Manager role.
✨Tip Number 2
Show off your project management skills! When you get the chance to chat with potential employers, share specific examples of how you've successfully managed projects in the past. Highlight your ability to juggle multiple tasks and keep everything on track – it’s what they’re looking for!
✨Tip Number 3
Be a data whiz! Brush up on your Excel skills and be ready to discuss how you’ve handled data in previous roles. Employers love candidates who can not only manage relationships but also understand the data side of things. It’ll set you apart from the competition!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role. Plus, it’s a great way to ensure your application doesn’t get lost in the shuffle!
We think you need these skills to ace Senior Account Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your relationship management skills and project management experience, as these are key to what we’re looking for at Stop Scams UK.
Showcase Your People Skills: We want to see that you’re a 'people person'! In your application, share examples of how you've built relationships and managed stakeholders in previous roles. This will help us understand how you can fit into our supportive team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate concise progress updates, so show us you can communicate effectively right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this impactful role. We can’t wait to hear from you!
How to prepare for a job interview at Zebra People | B Corp™
✨Know Your Stuff
Before the interview, make sure you understand Stop Scams UK's mission and how they collaborate with various sectors. Familiarise yourself with their key projects and the role of a Technical Account Manager. This will help you demonstrate your genuine interest and show that you're ready to contribute.
✨Showcase Your People Skills
As a Senior Account Manager, relationship-building is crucial. Prepare examples from your past experiences where you've successfully managed relationships or resolved conflicts. Highlight your ability to adapt your communication style to different stakeholders, as this will be key in your new role.
✨Demonstrate Project Management Prowess
Be ready to discuss your project management experience in detail. Bring specific examples of how you've planned, tracked, and delivered projects. Emphasise your organisational skills and how you handle multiple tasks simultaneously, as juggling responsibilities is a big part of this role.
✨Analytical Mindset
Brush up on your Excel skills and be prepared to talk about your experience with data handling. Even if it's basic analysis, showing that you can validate and clean data will be beneficial. If you have experience with other data tools, mention those too, as they could set you apart from other candidates.