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For Companies At a Glance
- Tasks: Lead transformative design projects and mentor a team of UX designers.
- Company: Top experience design agency shaping customer experiences for leading brands.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact on complex customer journeys and drive business transformation.
- Qualifications: 10+ years in UX and service design with strong leadership skills.
- Other info: Dynamic role in a fast-paced environment with significant career advancement potential.
The predicted salary is between 60000 - 84000 £ per year.
We’re partnering with a leading experience design agency helping B2B and B2C brands transform complex customer experiences. This is a senior, commercially accountable role at the intersection of service design, UX execution, and transformation strategy. You’ll lead end-to-end discovery, translate insights into future-state solutions, and rapidly prototype concepts to unlock business opportunities.
THE ROLE
- Lead discovery and transformation engagements in complex, multi-stakeholder environments
- Translate research into journey maps, service blueprints, ecosystem maps, and prototypes
- Use rapid concepting (including AI tools) to illustrate new directions and opportunities
- Influence senior stakeholders and identify account growth opportunities
- Manage and mentor a small team of UX designers
- Connect design work to measurable business impact
THE CANDIDATE
- 10+ years in UX, service design, and/or experience strategy
- Strong systems thinking across multi-channel environments
- Experience leading transformation programmes and shaping commercials
- Skilled in discovery research, workshops, and strategic prototyping
- Comfortable working at pace, navigating ambiguity, and influencing C-level stakeholders
- Commercially minded, hands-on, and experienced in line-management (even if just 1 other person)
- Recent experience working within an agency or consultancy
If this sounds like you, then please apply asap with your CV & PORTFOLIO to stand the best chance of getting an interview.
Lead Experience Designer (Service & UX) in London employer: Zebra People | B Corp™
Contact Detail:
Zebra People | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Experience Designer (Service & UX) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the design world, especially those who work in agencies or consultancies. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio that not only showcases your best work but also highlights your process. Include case studies that demonstrate how you’ve led transformation programmes and made a measurable impact.
✨Tip Number 3
Prepare for interviews by practising your storytelling. Be ready to discuss how you’ve influenced senior stakeholders and navigated complex environments. We want to hear about your journey maps and prototypes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Lead Experience Designer (Service & UX) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Lead Experience Designer role. Highlight your 10+ years in UX and service design, and don’t forget to showcase any relevant projects that demonstrate your ability to lead transformation programmes.
Showcase Your Portfolio: Your portfolio is your chance to shine! Include case studies that illustrate your process from discovery to prototyping. Make it clear how your work has had a measurable impact on business outcomes, as this is key for us at StudySmarter.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible and avoid jargon. We want to see your experience and skills clearly laid out, so make it easy for us to understand why you’re the right fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to take the next step in your career with StudySmarter!
How to prepare for a job interview at Zebra People | B Corp™
✨Know Your Stuff
Make sure you’re well-versed in service design and UX principles. Brush up on your knowledge of journey maps, service blueprints, and prototypes. Being able to discuss these concepts confidently will show that you’re the right fit for the role.
✨Showcase Your Experience
Prepare a portfolio that highlights your past projects, especially those involving complex customer experiences. Be ready to discuss how you led discovery engagements and transformed insights into actionable solutions. Real-life examples will make your case stronger.
✨Understand the Business Impact
Be prepared to connect your design work to measurable business outcomes. Think about how your previous projects have influenced growth or improved customer satisfaction. This will demonstrate your commercially minded approach, which is crucial for this role.
✨Engage with Stakeholders
Practice how you would influence senior stakeholders during the interview. Think of scenarios where you’ve navigated ambiguity and managed multi-stakeholder environments. Showing that you can communicate effectively with C-level executives will set you apart.