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For Companies At a Glance
- Tasks: Lead transformative design projects and mentor a team of UX designers.
- Company: Top experience design agency shaping customer experiences for major brands.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact on complex customer journeys and drive business success.
- Qualifications: 10+ years in UX and service design with strong leadership skills.
- Other info: Dynamic role in a fast-paced environment with significant career advancement potential.
The predicted salary is between 60000 - 84000 £ per year.
We’re partnering with a leading experience design agency helping B2B and B2C brands transform complex customer experiences. This is a senior, commercially accountable role at the intersection of service design, UX execution, and transformation strategy. You’ll lead end-to-end discovery, translate insights into future-state solutions, and rapidly prototype concepts to unlock business opportunities.
THE ROLE
- Lead discovery and transformation engagements in complex, multi-stakeholder environments
- Translate research into journey maps, service blueprints, ecosystem maps, and prototypes
- Use rapid concepting (including AI tools) to illustrate new directions and opportunities
- Influence senior stakeholders and identify account growth opportunities
- Manage and mentor a small team of UX designers
- Connect design work to measurable business impact
THE CANDIDATE
- 10+ years in UX, service design, and/or experience strategy
- Strong systems thinking across multi-channel environments
- Experience leading transformation programmes and shaping commercials
- Skilled in discovery research, workshops, and strategic prototyping
- Comfortable working at pace, navigating ambiguity, and influencing C-level stakeholders
- Commercially minded, hands-on, and experienced in line-management (even if just 1 other person)
- Recent experience working within an agency or consultancy
If this sounds like you, then please apply asap with your CV & PORTFOLIO to stand the best chance of getting an interview.
Lead Experience Designer (Service & UX) in City of London employer: Zebra People | B Corp™
Contact Detail:
Zebra People | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Experience Designer (Service & UX) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the design world, especially those who work in agencies or consultancies. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio that not only showcases your best work but also highlights your process and impact. Use storytelling to explain how your designs transformed customer experiences and drove business results.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design and UX. Think about how you can demonstrate your leadership and mentoring experience, as well as your ability to influence stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Lead Experience Designer (Service & UX) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead Experience Designer role. Highlight your experience in service design and UX, and don’t forget to showcase any relevant projects that demonstrate your skills in leading transformation programmes.
Showcase Your Portfolio: Your portfolio is your chance to shine! Include case studies that illustrate your process from discovery to prototyping. Make it clear how your work has impacted business outcomes, as this aligns with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we want to quickly understand how you can add value to our team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at Zebra People | B Corp™
✨Know Your Stuff
Make sure you’re well-versed in service design and UX principles. Brush up on your knowledge of journey maps, service blueprints, and prototypes. Being able to discuss these concepts confidently will show that you’re the right fit for the role.
✨Showcase Your Experience
Prepare to share specific examples from your 10+ years in the field. Highlight projects where you led discovery engagements or influenced senior stakeholders. This will demonstrate your capability to handle the responsibilities of the role.
✨Be Ready to Discuss Strategy
Since this role involves transformation strategy, be prepared to talk about how you've connected design work to measurable business impact in the past. Think about metrics or outcomes that illustrate your success.
✨Engage with Questions
Don’t just wait for questions to be thrown at you; come armed with insightful questions of your own. Ask about their approach to multi-stakeholder environments or how they measure success in their projects. This shows your genuine interest and strategic thinking.