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For Companies At a Glance
- Tasks: Guide customers through onboarding, deliver training, and resolve support queries.
- Company: Rapidly growing Leeds AI startup with big expansion plans.
- Benefits: Join a lean team in a high-growth environment with exciting career opportunities.
- Other info: Opportunity to travel for on-site customer visits and engage with cutting-edge tools.
- Why this job: Be part of a future powerhouse and work with innovative AI technology.
- Qualifications: Experience in SaaS or AI customer success and technical support is essential.
The predicted salary is between 40000 - 50000 £ per year.
This role is with a rapidly growing Leeds AI startup turned scale up with a growing book of customers and big expansion plans on the cards. They have really cracked what their customers need, and they are growing across the board with funding and a strong ARR. The customer team is lean, experienced and growth is happening fast. This is a genuine opportunity to join a future Leeds powerhouse.
The Role
This role blends customer success, technical support, pre-sales assistance, and training delivery. You’ll work closely with customers from day one mapping their processes to the platform, onboarding them effectively, and providing ongoing support as their use of the system grows.
Key Responsibilities
- Guide new customers through the onboarding process, mapping their existing workflows to the platform
- Deliver hands‑on training, empowering customers to make the most of self‑service features
- Triage, resolve and escalate support queries (through a CRM/ticketing system)
- Support the pre‑sales process, helping prospects understand how the platform can solve their challenges
- Conduct screen‑sharing sessions and video calls to work through more complex customer issues
- Carry out occasional on‑site customer visits when required
What They’re Looking For
- A background in SaaS or AI - customer success, technical support, or a similar customer‑facing role – one where implementation and API work is key
- Technically comfortable: able to navigate platforms and interpret API documentation – crucial!
- A process‑driven mindset with the ability to understand and document customer workflows and map processes – very important!
- Comfortable working with AI‑powered tools and explaining them clearly to non‑technical customers
- Experience delivering customer training, either remotely or in person – some travel required
Nice to Have
- Familiarity with HubSpot
- Exposure to low‑code / no‑code workflow tools
- Knowledge of omnichannel communications platforms
If you’re looking to join a high‑growth SaaS business at the very start of its scaling journey which offers innovative AI‑powered technology to a fascinating niche, then get in touch for more details.
Technical Customer Success Manager employer: Zealous Agency
Contact Detail:
Zealous Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We all know that personal connections can make a huge difference in landing that interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in customer success and technical support. We want to see how you’ve tackled challenges in the past!
✨Tip Number 3
Practice makes perfect! Get ready for those interviews by doing mock sessions with friends or using online resources. We can help you nail those tricky questions about SaaS and AI.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our growing team.
We think you need these skills to ace Technical Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Customer Success Manager. Highlight your experience in SaaS or AI, and don’t forget to mention any relevant technical skills or customer-facing roles you've had. We want to see how you can fit into our growing team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're excited about this role and how your background aligns with our needs. Be sure to mention your experience with onboarding customers and any training you've delivered – we love that stuff!
Showcase Your Technical Skills: Since this role requires a good grasp of technical concepts, make sure to highlight your comfort with platforms and API documentation. If you've worked with AI-powered tools or low-code/no-code solutions, let us know – we’re keen to see your tech-savvy side!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Zealous Agency
✨Know Your Tech Inside Out
Make sure you’re comfortable with the technical aspects of the role. Brush up on your knowledge of SaaS, AI, and API documentation. Being able to navigate these topics confidently will show that you can handle the technical support side of things.
✨Understand Customer Success
Familiarise yourself with customer success strategies and how they apply to onboarding and training. Think about how you would map customer workflows to the platform and be ready to discuss your approach during the interview.
✨Prepare for Real-World Scenarios
Anticipate questions about how you would handle specific customer situations. Prepare examples from your past experience where you triaged support queries or delivered training, as this will demonstrate your hands-on experience.
✨Show Enthusiasm for Growth
This is a fast-growing startup, so express your excitement about being part of their journey. Talk about your adaptability and willingness to learn, as well as how you can contribute to their expansion plans.