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For Companies At a Glance
- Tasks: Guide customers through onboarding, deliver training, and resolve support queries.
- Company: Rapidly growing AI startup in Leeds with big expansion plans.
- Benefits: Join a dynamic team with opportunities for growth and innovation.
- Other info: Work with cutting-edge AI technology and enjoy a collaborative environment.
- Why this job: Be part of a future powerhouse and make a real impact in customer success.
- Qualifications: Experience in SaaS or AI, technical support, and customer-facing roles.
The predicted salary is between 40000 - 50000 ÂŁ per year.
This role is with a rapidly growing Leeds AI startup turned scale up with a growing book of customers and big expansion plans on the cards. They have really cracked what their customers need, and they are growing across the board with funding and a strong ARR. The customer team is lean, experienced and growth is happening fast. This is a genuine opportunity to join a future Leeds powerhouse.
The Role
This role blends customer success, technical support, pre-sales assistance, and training delivery. You’ll work closely with customers from day one mapping their processes to the platform, onboarding them effectively, and providing ongoing support as their use of the system grows.
Key Responsibilities
- Guide new customers through the onboarding process, mapping their existing workflows to the platform
- Deliver hands‑on training, empowering customers to make the most of self‑service features
- Triage, resolve and escalate support queries (through a CRM/ticketing system)
- Support the pre‑sales process, helping prospects understand how the platform can solve their challenges
- Conduct screen‑sharing sessions and video calls to work through more complex customer issues
- Carry out occasional on‑site customer visits when required
What They’re Looking For
- A background in SaaS or AI - customer success, technical support, or a similar customer‑facing role – one where implementation and API work is key
- Technically comfortable: able to navigate platforms and interpret API documentation – crucial!
- A process‑driven mindset with the ability to understand and document customer workflows and map processes – very important!
- Comfortable working with AI‑powered tools and explaining them clearly to non‑technical customers
- Experience delivering customer training, either remotely or in person – some travel required
Nice to Have
- Familiarity with HubSpot
- Exposure to low‑code / no‑code workflow tools
- Knowledge of omnichannel communications platforms
If you’re looking to join a high‑growth SaaS business at the very start of its scaling journey which offers innovative AI‑powered technology to a fascinating niche, then get in touch for more details.
Technical Customer Success Manager in Leeds employer: Zealous Agency
Contact Detail:
Zealous Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Success Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a mini presentation or demo that highlights how you can help potential customers with their onboarding process. This will set you apart and show you’re ready to hit the ground running.
✨Tip Number 3
Be proactive! If you see a problem or a gap in the company's customer success strategy, don’t hesitate to bring it up during your interview. It shows initiative and that you’re thinking about their success.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the extra step to engage with us directly. Plus, it gives you a better chance of standing out in the crowd.
We think you need these skills to ace Technical Customer Success Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Customer Success Manager. Highlight your experience in SaaS or AI, and don’t forget to mention any relevant technical skills or customer-facing roles you've had.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how your background aligns with the company's goals. Show us your passion for customer success and technology!
Showcase Your Technical Skills: Since this role requires a good grasp of technical concepts, make sure to highlight your comfort with platforms and API documentation. If you’ve worked with AI tools or low-code solutions, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Zealous Agency
✨Know Your Tech Inside Out
Make sure you’re comfortable with the technical aspects of the role. Brush up on your knowledge of SaaS, AI, and API documentation. Being able to discuss these topics confidently will show that you’re ready to tackle the challenges of the job.
✨Understand Customer Success
Familiarise yourself with what customer success means in a SaaS context. Be prepared to share examples of how you've helped customers achieve their goals in previous roles. This will demonstrate your ability to guide new customers through onboarding and support.
✨Practice Your Training Skills
Since delivering training is a key part of the role, think about how you would explain complex concepts to non-technical users. You might even want to prepare a mini-training session to showcase your skills during the interview.
✨Show Your Process-Driven Mindset
Be ready to discuss how you approach mapping customer workflows to platforms. Share specific examples of how you’ve documented processes in the past, as this will highlight your organisational skills and attention to detail.