At a Glance
- Tasks: Own the customer education and enablement function, transforming onboarding into a scalable system.
- Company: Rapidly growing AI startup in Leeds with exciting expansion plans.
- Benefits: Competitive salary up to £60,000 and opportunity to shape the future of the company.
- Other info: Great opportunity for career growth in a high-growth SaaS business.
- Why this job: Join a dynamic team at a pivotal moment and make a real impact on customer success.
- Qualifications: Experience in training users on SaaS platforms and strong communication skills.
The predicted salary is between 60000 - 60000 £ per year.
This role is with a rapidly growing Leeds AI startup, now firmly in scale-up mode, with a growing book of customers and big expansion plans on the cards. They have really cracked what their customers need, and with strong funding and a healthy ARR, they are growing across the board.
The customer team is lean, experienced, and moving fast. This is a genuine opportunity to join a future Leeds powerhouse at a pivotal moment and to own the enablement function from the ground up.
THE ROLE
As Customer Enablement Specialist, you will own the education and enablement layer of the platform, ensuring customers and internal teams are fully equipped to adopt it and get real value from it, fast. This blends instructional design, training delivery, and content creation. You will transform onboarding from a manual, variable process into a repeatable, scalable system, designing structured programmes, building a training academy, and standardising best practice across the business.
The ideal person brings genuine experience enabling users on SaaS platforms, a talent for making technical concepts accessible, and a process-driven mindset that turns chaos into clarity.
KEY RESPONSIBILITIES
- Training & Onboarding
- Design structured onboarding programmes aligned to customer implementation timelines
- Deliver high-quality live and recorded training sessions for customers
- Run on-site training, onboarding, and workshops at customer locations where required
- Create role-based learning paths tailored to different user types (admins, operators, managers)
- Content & Enablement Systems
- Build and maintain a scalable training academy, videos, guides, certification programmes
- Develop structured playbooks covering workflows, APIs, integrations, and best practices
- Create assessment and certification frameworks to validate customer and internal knowledge
- Internal Enablement
- Train internal teams on platform capabilities and best practices
- Ensure consistent messaging and platform understanding across all customer-facing teams
- Support onboarding and ramp-up of new hires through structured training programmes
- Customer Adoption & Impact
- Drive product adoption, usage depth, and customer confidence in the platform
- Reduce onboarding time and support dependency through effective training and education
- Identify common knowledge gaps and feed insights back to Product and Development teams
WHAT THEY'RE LOOKING FOR
Essential
- Proven experience training or enabling users on SaaS platforms
- Strong ability to simplify and communicate technical concepts (APIs, workflows, integrations)
- Experience designing structured training programmes or learning journeys (instructional design)
- Excellent communication and presentation skills — confident delivering workshops and training
- Highly organised and process-driven, with strong attention to detail
- Able to work cross-functionally and influence multiple stakeholders
Nice to Have
- Experience building or managing LMS / training academy platforms
- Familiarity with tools such as Loom, Notion, or TalentLMS
- Background in Customer Success, Implementation, or onboarding roles
- Experience working in automation, AI, or workflow-driven platforms
If you are looking to join a high-growth SaaS business at the very start of its scaling journey, one building innovative AI-powered technology for a fascinating niche, get in touch for more details.
Customer Enablement Manager in Leeds employer: Zealous Agency
Join a dynamic and rapidly growing AI startup in Leeds, where you will play a pivotal role in shaping the customer enablement function from the ground up. With a strong focus on employee growth and a collaborative work culture, this company offers unique opportunities to innovate and make a real impact in a supportive environment. Enjoy competitive compensation, a chance to work with cutting-edge technology, and the excitement of being part of a scale-up poised for significant expansion.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Enablement Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer enablement and SaaS platforms. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your experience in training and onboarding. Include examples of structured programmes you've designed or delivered to impress potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Enablement Manager in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with SaaS platforms and training. We want to see how your skills align with the role of Customer Enablement Specialist, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of training and presenting, it’s crucial to demonstrate your communication prowess. Use clear, concise language in your application and consider including examples of how you've simplified complex concepts for others.
Highlight Your Organisational Skills:Being process-driven is key for this position. In your application, share specific instances where you’ve designed structured training programmes or managed projects effectively. We love seeing how you turn chaos into clarity!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at our growing Leeds startup!
How to prepare for a job interview at Zealous Agency
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent achievements. Understanding their growth trajectory and customer base will help you tailor your responses and show genuine interest in their journey.
✨Showcase Your Training Experience
Be ready to discuss specific examples of how you've designed and delivered training programmes in the past. Highlight your ability to simplify complex concepts and how you've successfully enabled users on SaaS platforms.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle real-life situations, like onboarding a new customer or addressing common knowledge gaps. Think through your process-driven mindset and be prepared to explain how you turn chaos into clarity.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their current training challenges or how they envision the enablement function evolving. This shows you're not just interested in the role but also in contributing to their success.
