At a Glance
- Tasks: Lead and scale a global Professional Services function in a fast-growing AI tech company.
- Company: Join an ambitious tech business shaping the future of AI-powered software.
- Benefits: Competitive salary, performance bonuses, and hybrid working model.
- Other info: Opportunity to influence strategy and operations while working with a dynamic leadership team.
- Why this job: Make a lasting impact by transforming delivery organisations and driving customer success.
- Qualifications: Proven experience in building high-performing teams within a technology environment.
The predicted salary is between 80000 - 100000 £ per year.
- Chief Customer Experience Officer
- Leeds | Hybrid | Permanent
- Build the future of Professional Services in a fast-growing AI technology business
Are you an experienced Professional Services leader who has successfully built and scaled high-performing delivery teams within a software, Saa S, ERP or technology environment?
This is a rare opportunity to join an ambitious, rapidly growing technology business as
Chief Professional Services Officer , taking ownership of the strategy, structure and delivery excellence of a global Professional Services function.
Reporting directly to the CEO and operating as a key member of the leadership team, you will play a pivotal role in shaping how complex technology solutions are implemented, delivered and scaled.
You’ll own the full implementation lifecycle, from commercial handover through to successful deployment and transition into Customer Success, ensuring customers receive exceptional outcomes while driving operational and commercial performance.
This is a strategic leadership role for someone who thrives on building from the ground up, creating scalable processes, developing talented teams and delivering predictable, profitable growth.
- What you’ll be doing
- Define and lead the Professional Services strategy, operating model and future growth plan.
- Build and scale a high-performing Professional Services organisation, including consulting, implementation and project delivery teams.
- Create robust implementation methodologies, governance frameworks and delivery standards.
- Own delivery performance, project governance, customer outcomes and operational excellence.
- Establish KPIs, reporting structures and processes to improve visibility, predictability and profitability.
- Drive resource planning, utilisation, forecasting and commercial performance.
- Partner closely with Sales, Product, Engineering and Customer Success to create a seamless customer journey.
- Coach, mentor and develop a team culture built around accountability, ownership and continuous improvement.
- What we’re looking for
You’ll be an established Professional Services leader with a proven track record of building and scaling implementation functions within a technology environment.
You’ll bring
- Senior leadership experience within Professional Services, delivery or implementation teams in a software, Saa S, ERP, CRM or Microsoft Partner environment.
- A strong track record of successfully delivering complex software implementations.
- Experience building teams, processes and operating models during periods of growth.
- Strong commercial acumen, with experience managing profitability, utilisation, forecasting and resource capacity.
- The ability to influence at executive level and confidently engage with senior customer stakeholders.
- A passion for developing people and creating high-performing teams.
Experience with platforms such as Microsoft Dynamics, Business Central, Power Platform, Salesforce, Service Now, Oracle, SAP, IFS or field service management solutions would be advantageous.
Why this opportunity?
- Executive-level role with the opportunity to shape a global Professional Services function.
- Competitive salary, performance bonus and long-term incentive opportunity.
- Work alongside an ambitious leadership team driving significant growth.
- Help shape the future of an AI-powered software business.
- Hybrid working model based in Leeds.
- Genuine opportunity to influence strategy, operations and customer success.
If you’re a Professional Services leader who enjoys creating, scaling and transforming delivery organisations, this is an opportunity to make a lasting impact.
Apply today to find out more.
Chief Professional Services Officer in Leeds employer: Zealous Agency
Zealous Agency is an exceptional employer located in the vibrant city of Leeds, offering a dynamic work culture that fosters creativity and collaboration. With a strong emphasis on employee growth, you will have the opportunity to mentor junior designers and work alongside talented teams on ambitious branding projects for renowned clients. Join us to elevate your career while making a meaningful impact in the world of design.
StudySmarter Expert Advice🤫
We think this is how you could land Chief Professional Services Officer in Leeds
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Chief Professional Services Officer at Zealous Agency!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Zealous Agency or be willing to refer you for that Chief Professional Services Officer position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Zealous Agency who’s on the lookout for their next Chief Professional Services Officer star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Chief Professional Services Officer role at Zealous Agency!
We think you need these skills to ace Chief Professional Services Officer in Leeds
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Zealous Agency. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Zealous Agency
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Zealous Agency. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
