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- Tasks: Support customers with onboarding, training, and technical queries in a fast-paced AI startup.
- Company: Exciting Leeds-based AI startup with ambitious growth plans.
- Benefits: Permanent role with opportunities for career advancement and skill development.
- Why this job: Join a dynamic team and help customers thrive with innovative technology.
- Qualifications: Experience in customer success or technical support, preferably in SaaS or AI.
- Other info: Hands-on training and travel opportunities to enhance your skills.
The predicted salary is between 30000 - 40000 £ per year.
This role is with a rapidly growing Leeds AI startup turned scale up with a growing book of customers and big expansion plans on the cards. The customer team is lean, experienced and growth is happening fast. This role blends customer success, technical support, pre-sales assistance, and training delivery.
You’ll work closely with customers from day one mapping their processes to the platform, onboarding them effectively, and providing ongoing support as their use of the system grows.
The ideal person for this role brings both customer success and technical ability:
- Deliver hands-on training, empowering customers to make the most of self-service features.
- Triage, resolve and escalate support queries (through a CRM/ticketing system).
- Support the pre-sales process, helping prospects understand how the platform can solve their challenges.
- Conduct screen-sharing sessions and video calls to work through more complex customer issues.
- A background in SaaS or AI - customer success, technical support, or a similar customer-facing role – one where implementation and API work is key.
- Experience delivering customer training, either remotely or in person – some travel required.
Office Customer Service Advisor (Permanent) in Bradford employer: Zealous Agency
Contact Detail:
Zealous Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Customer Service Advisor (Permanent) in Bradford
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills in customer success and technical support can directly benefit them. Use examples from your past experiences to illustrate your points.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Office Customer Service Advisor (Permanent) in Bradford
Some tips for your application 🫡
Show Your Customer-Centric Side: We want to see how you put customers first! In your application, share specific examples of how you've helped customers succeed in previous roles. Highlight any experience you have with training or support, as this is key for us.
Technical Skills Matter: Since we're a tech-focused company, make sure to mention any relevant technical skills you have. If you've worked with SaaS or AI before, let us know! We love candidates who can bridge the gap between customer success and technical support.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's necessary. We appreciate applications that are easy to read and get straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Zealous Agency
✨Know the Company Inside Out
Before your interview, do some digging into the company’s background, especially its growth in the AI space. Understand their products and how they help customers. This will not only impress the interviewers but also help you tailor your answers to show how you can contribute to their success.
✨Showcase Your Customer Success Skills
Be ready to discuss specific examples from your past roles where you’ve successfully supported customers. Highlight any experience you have with onboarding, training, or resolving technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Technical Know-How
Since this role requires a blend of customer success and technical ability, brush up on relevant technical concepts, especially around SaaS and APIs. Be prepared to answer questions about how you would handle technical support queries and provide hands-on training.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practice how you would conduct a screen-sharing session or resolve a complex issue. This will showcase your communication skills and ability to think on your feet, which are crucial for this position.