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For Companies At a Glance
- Tasks: Guide customers through onboarding, deliver training, and resolve technical queries.
- Company: Rapidly growing AI startup in Leeds with big expansion plans.
- Benefits: Competitive salary up to £60,000 and opportunities for career growth.
- Why this job: Join a future powerhouse and make a real impact in customer success.
- Qualifications: Experience in SaaS or AI, strong technical skills, and customer-focused mindset.
- Other info: Dynamic environment with hands-on training and innovative technology.
The predicted salary is between 60000 - 60000 £ per year.
This role is with a rapidly growing Leeds AI startup turned scale up with a growing book of customers and big expansion plans on the cards. They have really cracked what their customers need, and they are growing across the board with funding and a strong ARR.
The customer team is lean, experienced and growth is happening fast. This is a genuine opportunity to join a future Leeds powerhouse.
The Role
This role blends customer success, technical support, pre-sales assistance, and training delivery. You’ll work closely with customers from day one mapping their processes to the platform, onboarding them effectively, and providing ongoing support as their use of the system grows.
The ideal person for this role brings both customer success and technical ability. You know how APIs work, you can triage basic technical problems but also put the customer at the heart of what you do.
Key Responsibilities
- Guide new customers through the onboarding process, mapping their existing workflows to the platform
- Deliver hands-on training, empowering customers to make the most of self-service features
- Triage, resolve and escalate support queries (through a CRM/ticketing system)
- Support the pre-sales process, helping prospects understand how the platform can solve their challenges
- Conduct screen-sharing sessions and video calls to work through more complex customer issues
- Carry out occasional on-site customer visits when required
What They’re Looking For
- A background in SaaS or AI - customer success, technical support, or a similar customer-facing role – one where implementation and API work is key
- Technically comfortable: able to navigate platforms and interpret API documentation – crucial!
- A process-driven mindset with the ability to understand and document customer workflows and map processes – very important!
- Comfortable working with AI-powered tools and explaining them clearly to non-technical customers
- Experience delivering customer training, either remotely or in person – some travel required
Nice to Have
- Familiarity with HubSpot
- Exposure to low-code / no-code workflow tools
- Knowledge of omnichannel communications platforms
If you’re looking to join a high-growth SaaS business at the very start of its scaling journey which offers innovative AI-powered technology to a fascinating niche, then get in touch for more details.
Customer Solutions Consultant in Bradford employer: Zealous Agency
Contact Detail:
Zealous Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Consultant in Bradford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer success and technical support. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've successfully onboarded customers or solved technical issues in the past. This will help demonstrate your value and fit for the Customer Solutions Consultant role.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Customer Solutions Consultant in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Solutions Consultant. Highlight your experience in customer success and technical support, especially any work with APIs or SaaS platforms. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with what we’re looking for. Don’t forget to mention any relevant training experience you've had – we love that!
Showcase Your Technical Skills: Since this role requires a good understanding of technical processes, make sure to include specific examples of how you've navigated platforms or interpreted API documentation in your previous roles. We want to know you can handle the tech side of things!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Zealous Agency
✨Know Your Tech
Brush up on your understanding of APIs and how they work. Be ready to discuss any technical challenges you've faced in previous roles and how you resolved them. This will show that you're not just customer-focused but also technically savvy.
✨Customer-Centric Mindset
Prepare examples of how you've put customers at the heart of your work. Think about times when you went above and beyond to ensure customer satisfaction, especially in onboarding or training scenarios. This will highlight your commitment to customer success.
✨Process Mapping Skills
Familiarise yourself with process mapping techniques. Be ready to explain how you would approach mapping a customer's existing workflows to the platform. This shows that you understand the importance of a structured approach in customer solutions.
✨Practice Your Training Delivery
Since training delivery is a key part of the role, practice explaining complex concepts in simple terms. You might even want to prepare a mini-training session on a relevant topic to demonstrate your ability to empower customers effectively.