Digital Account Manager

We’re on the hunt for a brilliant Digital Account Manager to join our growing Client Performance team.

At Zeal, we’re a full-service digital and creative agency with one simple mission: to help brands thrive. Whether it’s boosting visibility, sparking conversations, or creating content that actually gets noticed – we bring the strategy, the creativity, and the hustle.

We’re a team that backs each other, puts passion into everything, and believes that good work comes from great collaboration. If you like the sound of that, you might just be our kind of person.

Why work for Zeal? Well, there’s a tonne of benefits. For starters, we offer hybrid working arrangements, allowing you to work from our central Leeds office and from home (3 days in office, 2 days remote) with flexible hours too. On top of that, we’re a very social bunch, dedicating a good chunk of time to having fun together as a team –whether that’s on socials and trips away, beer o’clock in the office or an impromptu wander to the pub!

Responsibilities

You’ll be at the forefront of client communication. This includes:

• Managing client relationships, communicating with their teams on a regular basis: through email, phone and running face-to-face meetings.
• Working with the Head of Client Performance to set and develop client strategies, and to identify new opportunities for client growth and up-selling. This will be achieved through gaining a full understanding of the agency offering so potential new routes for exploration can be recognised and explained to the client.
• Coordinating Zeal’s internal team for the client and overseeing execution of work: acting as the ‘glue’, ensuring everything is properly communicated between all parties, actions are followed-up and work is delivered on-schedule and to a high standard.
• Being accountable for client results and taking responsibility in ensuring we’re delivering what we set out to achieve. This will involve taking a lead role in the collation and production of client documentation, such as monthly presentations and results – plus ensuring you are kept up-to-date with the overall progress of client work throughout the campaign.
• Ensuring we are providing our clients with the ‘cherry on top’: giving them value-added insight, work and research. This also involves showing our clients some love and ensuring they feel appreciated and valued to Zeal.

What Are We Looking For?

• Agency experience that includes day to day management of clients.
• Outstanding client service, communication, and organisational skills.
• Exceptional attention to detail.
• A good understanding and experience of the digital marketing channels that Zeal offers.
• A creative thinker – someone who will be integral to encouraging cross-agency collaboration in the pursuit of creative and stand-out work for clients.
• Driven, pro-active and ‘can-do’ attitude.
• Natural commercial judgement and accountability.

Interested?

Our Account Managers play a crucial role, and with that comes a huge opportunity for the right person to make a significant impact – both on their own career and for Zeal too. With that in mind, it’s massively important to find someone who has the right mix of enthusiasm and know-how to help drive us forward.

If you have Zeal for the online world like us, we’d like you to apply.

Email your CV with a covering letter explaining why you’d be a good fit for us and this role to work@wehavezeal.com .

Note to recruiters: We’re not currently looking for any assistance with fulfilling this role. Thanks for your interest though.

Why work at Zeal?

Check out our Careers page and search for #LifeAtZeal on the usual social channels to see what we’re all about!

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