Senior Account Manager

A bit about us

We are ZEAL, a brand activation group that helps fast-moving brands grow faster by turning apathy into action in the moments that matter most.

Powered by our ZEAL-EQ process, we create powerful emotional engagement, unlock hidden shopper buying triggers and give brands the ‘cheat codes’ to win in their key retail channels.

Born in Manchester, we are an independent group with 150 people across Manchester, London, Singapore and Los Angeles, delivering integrated activation across shopper marketing, experiential, partnerships, PR, social, influencer and digital.

We work with leading global brands including Nestlé, Carlsberg Britvic, Suntory, Kraft Heinz, Kellanova, Arla, Bacardi, Essity, Froneri, Weetabix and Revlon.

Our work has been recognised across the industry, including three consecutive IPM Agency of the Year titles (2023–2025), FMBE Brand Experience Agency of the Year 2026, and the Campaign Experience Awards’ Best Integrated Campaign (2025). We have also been shortlisted for Independent Agency of the Year at the Campaign Agency of the Year Awards 2025 and are proud to be listed in Campaign’s Top 100 Best Places to Work.

Role in summary

As Senior Account Manager, you will lead the delivery of creative projects and campaigns across a portfolio of brands under a household FMCG name.

Working as part of an established Client Services department, your role will primarily focus on the successful delivery of briefs across shopper marketing and wider integrated campaigns.

What you’ll be doing:

• Building and nurturing strong, effective relationships with your clients, getting in front of them and under the skin of what they need, becoming the first person they call with an opportunity and being trusted to then deliver with impact
• Cultivating effective working relationships with internal stakeholders across Creative and Design ensuring the creative solution meets the client briefs
• Reviewing the delivery of projects with a view to delivering future efficiencies whilst ensuring all work is delivered with the highest of standards and surpasses the client’s expectations.
• Contributing to your client’s annual brand planning process with strategic thinking and knowledge of your client and the markets in which they operate
• Identifying gaps where ZEAL can develop avenues to expand contribution, either through new services or access to new categories and proactively seeking ways to optimise new sources of revenue
• Being accountable for the financial success of your accounts utilising the support around you to manage the day-to-day financial systems
• Coaching and mentoring more junior members of the team, providing constructive, strength-based feedback to build confidence and skills whilst supporting the effective management of their workload

What you’ll bring to the role:

• Proven experience as an Account Manager in an advertising agency, working with multiple brands
• A background working with clients in the FMCG sector, with experience in delivering shopper marketing campaigns is a must
• The ability to effectively manage complex accounts with project budgets in excess of £800,000
• A passion for building established relationships both with clients and internal teams
• The skillset of a project manager

How we reward you:

• 24 days holiday (plus Bank Holidays, pro-rata)
• Contributory pension scheme
• Annual company bonus scheme (pro-rata)
• Private Medical Insurance
• Life Assurance
• Continuous learning and development
• Enhanced parental benefits

Additional benefits:

• The last Friday of every quarter is a ZEAL Day off
• Christmas closure
• Work from home budget to help you achieve your dream set up
• Dog friendly offices
• A wealth of social events from our seasonal gatherings to our quarter review get togethers