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- Tasks: Diagnose customer challenges and design innovative solutions in AI-driven environments.
- Company: Fast-growing AI company working with global consumer brands.
- Benefits: Remote work, competitive salary, and the chance to shape industry solutions.
- Why this job: Be at the forefront of solving new problems in AI visibility and brand narrative.
- Qualifications: 3-7 years experience in solutions consulting or product roles with customer interaction.
- Other info: Opportunity to build playbooks and deliver real value in a dynamic environment.
The predicted salary is between 60000 - 80000 £ per year.
This is a solutions consulting role at its core, but in a space where the problems aren’t yet well defined, the playbooks don’t exist, and the answers aren’t obvious.
A fast-growing AI company is working with global consumer brands who are all facing the same emerging issue: They are losing control of how they show up in AI-driven environments. Their products aren’t being recommended. Competitors are being surfaced instead. Their brand narrative is being shaped by third-party platforms. No one really knows how to fix it yet. This is where you come in.
You will work directly with enterprise customers to understand what is actually happening beneath the surface, and translate that into clear, structured problems the product can solve.
At a high level, your role breaks down into three things:
- Diagnose complex, messy customer challenges across AI visibility, content, and channel performance
- Design solutions that connect those problems to real product capability
- Deliver measurable outcomes, not just insight
You are not there to manage accounts. You are there to solve problems that don’t yet have a name. You will sit in a genuinely central position between Customers, Product, and Commercial. That means shaping:
- What gets built
- How it is deployed
- How value is proven
The people who do well in this role tend to have come from:
- Solutions consulting or sales engineering
- Product roles with heavy customer interaction
- Strategy or technology consulting
- Early-stage environments where scope is broad and undefined
Typically 3–7 years experience, but more important is how you think. What matters here is your ability to:
- Take ambiguity and turn it into something structured and usable
- Move comfortably between technical and commercial conversations
- Understand how product decisions connect to real revenue impact
- Operate with a high degree of ownership
This is not a role where you inherit a process. You will help build the playbook for how brands compete in AI-driven search, and how that value is actually delivered. If you are looking for something clearly defined, this will feel uncomfortable. If you are looking to operate at the intersection of product, customer, and commercial, and solve genuinely new problems, it is a very rare opportunity.
Customer Solutions Lead in Reading employer: Zazu Digital Talent
Contact Detail:
Zazu Digital Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Lead in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for those tricky interviews! Think about how you can turn ambiguity into structured solutions. Practice explaining complex ideas simply, as you'll need to show you can bridge the gap between technical and commercial conversations.
✨Tip Number 3
Showcase your problem-solving skills! When you get the chance to speak with potential employers, share examples of how you've tackled undefined challenges in the past. This will demonstrate your ability to thrive in a role where the playbook is still being written.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it gives you a better chance to stand out and show us why you're the perfect fit for the Customer Solutions Lead role.
We think you need these skills to ace Customer Solutions Lead in Reading
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, make sure to highlight your ability to tackle complex challenges. We want to see how you’ve turned ambiguity into structured solutions in your past roles. Share specific examples that demonstrate your problem-solving prowess!
Connect the Dots: When writing your application, draw clear connections between your experience and the role's requirements. We’re looking for candidates who can seamlessly move between technical and commercial conversations, so show us how you've done this before!
Be Authentic: Let your personality shine through in your written application. We value authenticity and want to get a sense of who you are beyond your qualifications. Don’t be afraid to share your passion for AI and customer solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Zazu Digital Talent
✨Understand the Ambiguity
Before your interview, take some time to think about how you can turn ambiguity into structured solutions. Prepare examples from your past experiences where you've tackled undefined problems and created clarity. This will show that you can thrive in a role that requires navigating complex challenges.
✨Connect with the Product
Familiarise yourself with the company's product offerings and how they relate to customer challenges. Be ready to discuss how you would approach diagnosing issues and designing solutions that align with the product's capabilities. This demonstrates your understanding of the intersection between customer needs and product development.
✨Showcase Your Ownership Mindset
In this role, ownership is key. Prepare to share instances where you've taken initiative and driven projects forward without a clear playbook. Highlight your ability to operate independently and how you've contributed to building processes or strategies in previous roles.
✨Prepare for Technical and Commercial Conversations
Since you'll be moving between technical and commercial discussions, brush up on relevant terminology and concepts. Think of examples where you've successfully communicated complex ideas to non-technical stakeholders. This will illustrate your versatility and ability to bridge gaps between different teams.