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- Tasks: Diagnose customer challenges and design innovative solutions in AI-driven environments.
- Company: Fast-growing AI company working with global consumer brands.
- Benefits: Remote work, competitive salary, and the chance to shape industry solutions.
- Why this job: Be at the forefront of solving new problems in AI visibility and brand narrative.
- Qualifications: 3-7 years experience in solutions consulting or product roles with customer interaction.
- Other info: Opportunity to build playbooks and deliver real value in a dynamic environment.
The predicted salary is between 60000 - 80000 £ per year.
This is a solutions consulting role at its core, but in a space where the problems aren’t yet well defined, the playbooks don’t exist, and the answers aren’t obvious.
A fast-growing AI company is working with global consumer brands who are all facing the same emerging issue: They are losing control of how they show up in AI-driven environments. Their products aren’t being recommended. Competitors are being surfaced instead. Their brand narrative is being shaped by third-party platforms. No one really knows how to fix it yet. This is where you come in.
You will work directly with enterprise customers to understand what is actually happening beneath the surface, and translate that into clear, structured problems the product can solve.
At a high level, your role breaks down into three things:
- Diagnose complex, messy customer challenges across AI visibility, content, and channel performance
- Design solutions that connect those problems to real product capability
- Deliver measurable outcomes, not just insight
You are not there to manage accounts. You are there to solve problems that don’t yet have a name. You will sit in a genuinely central position between Customers, Product, and Commercial. That means shaping:
- What gets built
- How it is deployed
- How value is proven
The people who do well in this role tend to have come from:
- Solutions consulting or sales engineering
- Product roles with heavy customer interaction
- Strategy or technology consulting
- Early-stage environments where scope is broad and undefined
Typically 3–7 years experience, but more important is how you think. What matters here is your ability to:
- Take ambiguity and turn it into something structured and usable
- Move comfortably between technical and commercial conversations
- Understand how product decisions connect to real revenue impact
- Operate with a high degree of ownership
This is not a role where you inherit a process. You will help build the playbook for how brands compete in AI-driven search, and how that value is actually delivered. If you are looking for something clearly defined, this will feel uncomfortable. If you are looking to operate at the intersection of product, customer, and commercial, and solve genuinely new problems, it is a very rare opportunity.
Customer Solutions Lead in London employer: Zazu Digital Talent
Contact Detail:
Zazu Digital Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for those tricky interviews! Think about how you can turn ambiguity into structured solutions. Practice explaining complex ideas simply, as you'll need to show you can bridge the gap between technical and commercial conversations.
✨Tip Number 3
Showcase your problem-solving skills! When you get the chance to speak with potential employers, share examples of how you've tackled undefined challenges in the past. This will demonstrate your ability to thrive in a role where the playbook is still being written.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in what we do. Plus, it gives you a better chance to stand out and be part of shaping the future of AI-driven solutions.
We think you need these skills to ace Customer Solutions Lead in London
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, make sure to highlight your ability to tackle complex challenges. We want to see how you’ve turned ambiguity into structured solutions in your past roles. This is key for a Customer Solutions Lead!
Connect the Dots: When writing your application, draw clear connections between your experience and the role's requirements. We’re looking for someone who can bridge technical and commercial conversations, so don’t shy away from showcasing that versatility.
Be Authentic: Let your personality shine through! We value genuine candidates who are excited about shaping new solutions. Share your passion for AI and how you envision making an impact in this space.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Zazu Digital Talent
✨Understand the Ambiguity
Before your interview, take some time to think about how you can turn ambiguity into structured solutions. Familiarise yourself with common challenges in AI-driven environments and be ready to discuss how you would approach diagnosing these issues.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've tackled undefined problems. Highlight your thought process and how you arrived at a solution, especially in roles that required a blend of technical and commercial understanding.
✨Connect Product Decisions to Revenue
Be ready to discuss how product decisions impact revenue. Think of specific instances where your input led to measurable outcomes. This will demonstrate your ability to operate at the intersection of product, customer, and commercial.
✨Emphasise Ownership and Initiative
In this role, taking ownership is key. Share stories that illustrate your proactive approach in previous positions, especially in early-stage environments. Show that you're not just looking to follow a playbook but are excited to help create one.