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- Tasks: Diagnose customer challenges and design innovative solutions in AI-driven environments.
- Company: Fast-growing AI company working with global consumer brands.
- Benefits: Remote work, competitive salary, and the chance to shape industry solutions.
- Why this job: Be at the forefront of solving new problems in AI visibility and brand narrative.
- Qualifications: 3-7 years experience in solutions consulting or product roles with customer interaction.
- Other info: Opportunity to build playbooks and deliver real value in a dynamic environment.
The predicted salary is between 60000 - 80000 £ per year.
This is a solutions consulting role at its core, but in a space where the problems aren’t yet well defined, the playbooks don’t exist, and the answers aren’t obvious.
A fast-growing AI company is working with global consumer brands who are all facing the same emerging issue: They are losing control of how they show up in AI-driven environments. Their products aren’t being recommended. Competitors are being surfaced instead. Their brand narrative is being shaped by third-party platforms. No one really knows how to fix it yet. This is where you come in.
You will work directly with enterprise customers to understand what is actually happening beneath the surface, and translate that into clear, structured problems the product can solve.
At a high level, your role breaks down into three things:
- Diagnose complex, messy customer challenges across AI visibility, content, and channel performance
- Design solutions that connect those problems to real product capability
- Deliver measurable outcomes, not just insight
You are not there to manage accounts. You are there to solve problems that don’t yet have a name. You will sit in a genuinely central position between Customers, Product, and Commercial. That means shaping:
- What gets built
- How it is deployed
- How value is proven
The people who do well in this role tend to have come from:
- Solutions consulting or sales engineering
- Product roles with heavy customer interaction
- Strategy or technology consulting
- Early-stage environments where scope is broad and undefined
Typically 3–7 years experience, but more important is how you think. What matters here is your ability to:
- Take ambiguity and turn it into something structured and usable
- Move comfortably between technical and commercial conversations
- Understand how product decisions connect to real revenue impact
- Operate with a high degree of ownership
This is not a role where you inherit a process. You will help build the playbook for how brands compete in AI-driven search, and how that value is actually delivered. If you are looking for something clearly defined, this will feel uncomfortable. If you are looking to operate at the intersection of product, customer, and commercial, and solve genuinely new problems, it is a very rare opportunity.
Customer Solutions Lead in Glasgow employer: Zazu Digital Talent
Contact Detail:
Zazu Digital Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Lead in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s products and challenges. Understand their AI-driven environment and think about how you can help solve their problems. This will show them you’re not just another candidate, but someone who’s genuinely interested in making an impact.
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and apply directly. Sometimes, the best opportunities come from being proactive and showing your enthusiasm for the role before it’s even advertised.
✨Tip Number 4
Practice articulating your thoughts on ambiguity and problem-solving. In this role, you’ll need to demonstrate how you can take messy challenges and turn them into structured solutions. Be ready to share examples from your past experiences!
We think you need these skills to ace Customer Solutions Lead in Glasgow
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, make sure to highlight your ability to tackle complex challenges. We want to see how you’ve turned ambiguity into structured solutions in your past roles. This is key for a Customer Solutions Lead!
Connect the Dots: When writing your application, draw clear connections between your experience and the role's requirements. Show us how your background in solutions consulting or product roles has prepared you to bridge the gap between customers and product.
Be Authentic: We love genuine personalities! Don’t be afraid to let your unique voice shine through in your application. Share your passion for AI and how you envision helping brands navigate this evolving landscape.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It helps us keep track of your application and ensures you’re considered for this exciting opportunity at StudySmarter!
How to prepare for a job interview at Zazu Digital Talent
✨Understand the Ambiguity
Before your interview, take some time to think about how you can turn ambiguity into structured solutions. Be ready to discuss examples from your past where you've tackled undefined problems and how you approached them.
✨Showcase Your Problem-Solving Skills
Prepare to share specific instances where you've diagnosed complex challenges and designed effective solutions. Highlight your ability to connect customer needs with product capabilities, as this will be crucial in the role.
✨Bridge Technical and Commercial Conversations
Practice discussing technical concepts in a way that resonates with commercial stakeholders. You might want to prepare a few scenarios where you've successfully navigated between these two areas, demonstrating your versatility.
✨Demonstrate Ownership and Initiative
In your interview, convey your willingness to take ownership of projects and drive them forward. Share examples of how you've built processes or contributed to early-stage environments, showing that you're comfortable in undefined spaces.