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- Tasks: Diagnose customer challenges and design innovative solutions in AI-driven environments.
- Company: Fast-growing AI company working with global consumer brands.
- Benefits: Remote work, competitive salary, and the chance to shape industry solutions.
- Why this job: Be at the forefront of solving new problems in AI visibility and brand narrative.
- Qualifications: 3-7 years experience in solutions consulting or product roles with customer interaction.
- Other info: Opportunity to build playbooks and deliver real value in a dynamic environment.
The predicted salary is between 60000 - 80000 £ per year.
This is a solutions consulting role at its core, but in a space where the problems aren’t yet well defined, the playbooks don’t exist, and the answers aren’t obvious.
A fast-growing AI company is working with global consumer brands who are all facing the same emerging issue: They are losing control of how they show up in AI-driven environments. Their products aren’t being recommended. Competitors are being surfaced instead. Their brand narrative is being shaped by third-party platforms. No one really knows how to fix it yet. This is where you come in.
You will work directly with enterprise customers to understand what is actually happening beneath the surface, and translate that into clear, structured problems the product can solve.
At a high level, your role breaks down into three things:
- Diagnose complex, messy customer challenges across AI visibility, content, and channel performance
- Design solutions that connect those problems to real product capability
- Deliver measurable outcomes, not just insight
You are not there to manage accounts. You are there to solve problems that don’t yet have a name. You will sit in a genuinely central position between Customers, Product, and Commercial. That means shaping:
- What gets built
- How it is deployed
- How value is proven
The people who do well in this role tend to have come from:
- Solutions consulting or sales engineering
- Product roles with heavy customer interaction
- Strategy or technology consulting
- Early-stage environments where scope is broad and undefined
Typically 3–7 years experience, but more important is how you think. What matters here is your ability to:
- Take ambiguity and turn it into something structured and usable
- Move comfortably between technical and commercial conversations
- Understand how product decisions connect to real revenue impact
- Operate with a high degree of ownership
This is not a role where you inherit a process. You will help build the playbook for how brands compete in AI-driven search, and how that value is actually delivered. If you are looking for something clearly defined, this will feel uncomfortable. If you are looking to operate at the intersection of product, customer, and commercial, and solve genuinely new problems, it is a very rare opportunity.
Customer Solutions Lead in Birmingham employer: Zazu Digital Talent
Contact Detail:
Zazu Digital Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for those tricky interviews! Research common questions for customer solutions roles and practice your answers. Think about how you can showcase your ability to tackle ambiguity and turn it into structured solutions.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've diagnosed complex challenges in the past. This will demonstrate your capability to handle the undefined problems this role presents.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Solutions Lead in Birmingham
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, make sure to highlight your ability to tackle complex challenges. We want to see how you’ve turned ambiguity into structured solutions in your past roles. Share specific examples that demonstrate your problem-solving prowess!
Connect the Dots: When writing your application, draw clear connections between your experience and the role's requirements. We’re looking for candidates who can bridge technical and commercial conversations, so don’t shy away from showcasing how your background aligns with our needs.
Be Authentic: We value genuine voices! Let your personality shine through in your written application. Share your passion for AI and customer solutions, and don’t hesitate to express why this role excites you. We want to know the real you!
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply directly through our website. It’s the best way for us to receive your details and keep track of your application. We can’t wait to hear from you!
How to prepare for a job interview at Zazu Digital Talent
✨Understand the Ambiguity
Before your interview, take some time to think about how you can turn ambiguity into structured solutions. Prepare examples from your past experiences where you've tackled undefined problems and created clarity. This will show that you can thrive in a role that requires navigating complex challenges.
✨Connect with the Product
Familiarise yourself with the company's product offerings and how they relate to customer challenges. Be ready to discuss how you would approach diagnosing issues and designing solutions that align with the product's capabilities. This demonstrates your understanding of the intersection between customer needs and product development.
✨Showcase Your Ownership Mindset
Highlight instances where you've taken ownership of projects or initiatives. Discuss how you’ve driven results in previous roles, especially in environments where processes were not clearly defined. This will resonate well with the company’s need for someone who can build playbooks and deliver measurable outcomes.
✨Prepare for Technical and Commercial Conversations
Since this role involves moving between technical and commercial discussions, practice articulating complex ideas in simple terms. Think of examples where you've successfully communicated technical concepts to non-technical stakeholders. This will illustrate your ability to bridge gaps and facilitate effective communication.