Solution Engineer Senior in London

At Zayo Europe, we are driven by a bold vision to power the world through connectivity. We have built and operated the critical fibre networks that keep businesses, communities, and economies connected. In 2024, we embarked on an exciting new chapter as a standalone company — a milestone that empowers us to innovate, grow, and lead with greater agility. Our mission remains clear: to deliver fast, reliable, and scalable infrastructure that fuels the digital world.

Join our Solution Architecture team where you will consult with customers to create and design the technology innovations that deliver business outcomes. Working in concert with our Sales and Customer Success teams, you will create solutions that satisfy the most sophisticated customer requirements. We value the broad range of experience levels and tenures in our organization and celebrate learning, knowledge sharing, and mentoring.

Zayo Senior Solutions Engineers are critical to driving mutual success for Zayo and our customers. They serve as trusted technology partners to their customers to reveal what is possible to make their businesses run better, faster, and smarter.

In this role, you will be the trusted expert in telecommunications technology and Zayo's products, consulting with customers to collaboratively design solutions that they need. Using a combination of your technical, sales, and communication skills, you will engage in conversations with customers to discover, understand, and analyse requirements and develop tailored solutions that incorporate industry-leading practices to enable our customers to realise their goals. You will present your work as a compelling solution that drives business value for the customer. As a senior member of the team, you will work on the largest and most complex customer designs and mentor others, sharing the expertise you have gained during your career to make the entire Zayo team stronger and more valuable to our customers.

Responsibilities:

• Sales
  • Keep abreast of the competitive landscape and emerging technologies in order to best position Zayo in the marketplace.
  • Provide guidance and counsel in customer meetings throughout the sales cycle from discovery through close.
  • Develop strong relationships with customer’s technical influencers and recommenders to effectively resolve all technical objections and drive opportunities to closure.
  • Build and communicate the customer-specific value proposition with client executives and key partners, articulating Zayo's contribution to achieving each customer's desired business outcomes.
  • Write proposals and support the contracting process by ensuring that all technical and compliance needs are satisfied.
• Solution Design
  • Analyse customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems.
  • Design the right solution options, optimising the mix of capabilities, resiliency, and cost to meet the customer’s needs.
  • Employ your exceptional cross-functional leadership skills to manage design teams that include members of multiple departments and project manage complex and iterative designs to completion.
  • Ensure the feasibility of the proposed solution with the operations and product teams.
  • Document and diagram solutions to clearly outline all technical components.
  • Participate in the creation and delivery of compelling face-to-face sales presentations that demonstrate technical knowledge of designed solutions and the Zayo products used in the design.
  • Serve as a subject matter expert in one or more technologies and services.
• Education
  • Educate and advise customers on key technology and industry trends.
  • Actively participate in bidirectional knowledge sharing with your Zayo and Zayo's business partner peers.
  • Help develop the product and technical acumen of your sales counterparts.
  • Invest in yourself through continuing education, both formal and informal.

Qualifications:

• Bachelor's degree in computer science, engineering, or related field; or equivalent business or military experience.
• Minimum five years' experience in technical sales engineering/support roles within the telecommunications industry.
• Industry certification in 2 or more specialised technologies.
• Excellent communication skills - written, verbal, listening, reasoning, and objection handling.
• Proficient knowledge and use of common business applications including the Google and/or Microsoft suites.
• Ability to work autonomously and effectively on multiple projects and collaborate effectively with team members from multiple disciplines.
• Ability to handle ambiguity, and anticipate and quickly react to changes in a fast-paced environment.
• Experience developing and delivering technical training programs.
• Expert-level technical skills in networking including optical, routing, switching, software-defined networks, and network security.
• Understanding of business continuity and disaster recovery concepts and experience in designing for a variety of resiliency requirements.
• Knowledge of application and data architectures, including public, private, and hybrid clouds and edge performance and security demands.
• Ability to create technical designs and diagrams of customer solutions and articulate the design concepts to technical and business audiences.
• A results-oriented mindset.

Rewards:

• Competitive compensation including sales incentive plan.
• Hybrid working.
• Excellent benefits including health, disability, and life insurance.
• Pension with higher employer contributions up to 8%.
• Retail and fitness membership discounts.
• Generous paid time off policy including enhanced paid parental leave, 25 days paid time off, one floating day, and two volunteer days off per annum.
• Employee assistance programs including mental health, wellbeing, and medical support.

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.