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- Tasks: Support the Network Operations Team with admin tasks and customer requests.
- Company: Zayo Europe, a leader in connectivity and fibre networks.
- Benefits: Competitive pay, health insurance, fitness discounts, and generous time off.
- Other info: Flexible working environment with great career growth opportunities.
- Why this job: Join a dynamic team and help power the digital world.
- Qualifications: Proactive attitude, strong communication skills, and proficiency in O365.
The predicted salary is between 18000 - 25000 £ per year.
At Zayo Europe, we’re driven by a bold vision to power the world through connectivity. We’ve built and operated the critical fibre networks that keep businesses, communities, and economies connected. In 2024, we embarked on an exciting new chapter as a standalone company — a milestone that empowers us to innovate, grow, and lead with greater agility. As we continue to evolve, our mission remains clear: to deliver fast, reliable, and scalable infrastructure that fuels the digital world.
Job Description Summary
- Provide administrative support across the Network Operations Team
- Responding to incoming telephone & email requests from customers, Zayo teams and 3rd parties
- Raising and processing tickets - Access, Trouble and Maintenance
- Arranging and coordinating access to Zayo & 3rd party sites
- Ticket queue management and coordination
Key Skills and Experience:
- Proactive mindset & attitude to ensure customer satisfaction is in everything we do.
- Pragmatic and analytical approach to problem solving
- Confident and able to challenge existing processes.
- Ability to communicate effectively with in & out-sourced suppliers or partners
- Excellent communication; written & verbal
- Outstanding confidence, initiative and organisational skills
- Proficient in O365
- Remain flexible and adaptable to any change in business needs or requirements
Rewards:
- Competitive compensation
- Excellent benefits including health and life insurance
- Fitness membership discounts
- Generous paid time off policy including paid parental leave
Reporting to: Senior Manager, EU Network Operations Centre (NOC)
Location: London, UK
Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
EU NOC Associate Coordinator - Apprentice in London employer: Zayo
Contact Detail:
Zayo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EU NOC Associate Coordinator - Apprentice in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Zayo Europe on LinkedIn. Ask them about their experiences and any tips they might have for landing the EU NOC Associate Coordinator role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. Think of examples from your past experiences that showcase your proactive mindset and organisational skills. We want you to shine!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise in your responses. Remember, effective communication is key in this role, so let your personality and confidence come through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Zayo team. Let’s get you that job!
We think you need these skills to ace EU NOC Associate Coordinator - Apprentice in London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for connectivity and customer satisfaction shine through. We want to see that you’re excited about the role and how you can contribute to our mission at Zayo Europe.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. Focus on your proactive mindset and problem-solving abilities, as these are key for the EU NOC Associate Coordinator role.
Be Clear and Concise: Keep your writing straightforward and to the point. Use clear language to communicate your thoughts effectively, as excellent communication is crucial in this position. Remember, we appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Zayo
✨Know Your Stuff
Before the interview, make sure you understand Zayo's mission and how they operate. Familiarise yourself with their fibre networks and the role of the Network Operations Team. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
Since the role involves a lot of communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when dealing with customers or team members. This will demonstrate your ability to engage with both internal and external stakeholders.
✨Be Proactive and Problem-Solving Savvy
Zayo values a proactive mindset, so think of instances where you've taken initiative to solve problems. Be ready to discuss how you approach challenges and what steps you take to ensure customer satisfaction. This will highlight your analytical skills and adaptability.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, company culture, or future projects. This not only shows your enthusiasm but also helps you gauge if Zayo is the right fit for you.