Solution Engineer Senior

Zayo Europe is seeking a highly capable Solution Engineer to join the London team. This senior individual contributor role significantly influences customer outcomes, technical strategy and commercial success across the United Kingdom and mainland Europe.

Key Responsibilities

• Lead technical discovery, qualification and shaping of customer opportunities; coach Account Executives on services, design principles and customer engagement techniques.
• Translate complex technical topics into clear, compelling narratives and drive opportunity progression.
• Attend customer meetings at all levels, deliver high‑quality presentations and proposals across business, technical and operational audiences.
• Own the design of end‑to‑end network solutions across dark fibre, optical transport, wavelength services, Ethernet, routed services, cloud edge connectivity and private networking.
• Produce complete design documentation including diagrams, capacity models, resilience patterns and bill‑of‑materials details, ensuring adherence to Zayo’s architecture principles and operational standards.
• Serve as the technical authority for complex opportunities requiring Individual Case Basis evaluation.
• Produce accurate responses for RFPs, RFIs and formal tenders; validate technical requirements, dependencies, risks and assumptions before submission.
• Translate technical designs into customer‑ready documentation suitable for contract signature and delivery processes.
• Collaborate with the design team for standard solutions while providing governance and escalation support for complex design work.
• Work closely with Engineering, Product, Delivery and Operations to confirm feasibility and ensure design accuracy.
• Maintain detailed design notes, version‑controlled documentation and internal system updates; participate in continuous improvement of tools, reference architectures and processes.
• Maintain broad and current knowledge of industry standards for optical networking, Ethernet transport, routed networks and cloud interconnection; contribute to technical forums, architecture reviews and engineering excellence initiatives.

Required Experience and Skills

• Experience in solution engineering, network architecture or technical pre‑sales within telecommunications, cloud infrastructure or carrier environments.
• Strong understanding of optical networking, wavelength services, Ethernet transport, routed networks, cloud connectivity and hybrid networking patterns.
• Ability to create accurate design diagrams using Lucidchart, supported by detailed capacity models and design documentation.
• Experience supporting enterprise, public‑sector, financial services or wholesale carrier customers.
• Strong communication skills for explaining complex technical topics to technical and non‑technical audiences.
• Proficiency in Microsoft PowerPoint, Excel and Word.
• Strong organisational capabilities and ability to operate in a fast‑paced environment.
• Constructive collaboration and teamwork skills.

Preferred Experience

• Designing high‑capacity optical transmission, including coherent optical systems and high‑bandwidth wavelength services.
• Familiarity with industry standards governing Ethernet transport, optical transmission and routed networks.
• Experience with cloud networking, including dedicated connections into Amazon Web Services, Microsoft Azure or Google Cloud Platform.
• Understanding of security topics such as protection from distributed denial‑of‑service attacks, segmentation and secure edge design.
• Experience with multi‑vendor environments including Ciena, Cisco, Juniper, Infinera and Arista.
• Background supporting large‑scale enterprise transformations or diversity‑focused networking programmes.

Location and Working Pattern

• Primary location: London. Hybrid model: typically two to three days per week in the office, with occasional travel across the United Kingdom and mainland Europe.

Benefits

• Competitive compensation including a sales incentive plan.
• Hybrid working arrangements.
• Health, disability and life insurance.
• Pension with higher employer contributions up to 8%.
• Retail and fitness membership discounts.
• Generous paid time off policy, including 25 days paid time off, one floating day and two volunteer days off per annum.
• Employee assistance programs including mental health, wellbeing and medical support.

Equality and Inclusion

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability.