Solution Engineer Senior (Waves/DWDM Specialist) in London

Zayo Europe is a leading provider of mission‐critical bandwidth solutions for high‐growth enterprises and telco customers worldwide. We own and operate a global fibre network that delivers reliable, scalable connectivity. In 2024, we became a standalone company, further empowering us to innovate, grow, and lead with greater agility.

At Zayo Europe, we are driven by a bold vision to power the world through connectivity. We have built and operated the critical fibre networks that keep businesses, communities, and economies connected. Our mission is to deliver fast, reliable, and scalable infrastructure that fuels the digital world.

Responsibilities

• Keep abreast of the competitive landscape and emerging technologies to best position Zayo in the marketplace.
• Provide guidance and counsel in customer meetings throughout the sales cycle from discovery through close.
• Develop strong relationships with customers' technical influencers and recommenders to effectively resolve technical objections and drive opportunities to closure.
• Build and communicate the customer‐specific value proposition with client executives and key partners, articulating Zayo's contribution to achieving each customer's desired business outcomes.
• Write proposals and support the contracting process by ensuring all technical and compliance needs are satisfied.
• Analyse customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems.
• Design the right solution options, optimising the mix of capabilities, resiliency and cost to meet the customer's needs, applying your expertise of local to global services.
• Employ your exceptional cross‐functional leadership skills to manage design teams that include members of multiple departments and project‐manage complex and iterative designs to completion.
• Ensure the feasibility of the proposed solution with the operations and product teams.
• Document and diagram solutions to clearly outline all technical components.
• Participate in the creation and delivery of compelling face‐to‐face sales presentations that demonstrate technical knowledge of designed solutions and the Zayo products used in the design.
• Serve as a subject‐matter expert in one or more technologies and services.

Education & Training

• Educate and advise customers on key technology and industry trends.
• Actively participate in bidirectional knowledge sharing with your Zayo and business‐partner peers.
• Help develop the product and technical acumen of your sales counterparts.
• Invest in yourself through continuing education, both formal and informal.

Qualifications

• Bachelor's degree in computer science, engineering, or related field; or equivalent business or military experience.
• Minimum five years' experience in technical sales engineering/support role(s) within the telecommunications industry.
• Industry certification in two or more specialised technologies.
• Excellent communication skills – written, verbal, listening, reasoning and objection handling.
• Proficient knowledge and use of common business applications including the Google and/or Microsoft suites.
• Ability to work autonomously and effectively on multiple projects and collaborate effectively with team members from multiple disciplines.
• Ability to handle ambiguity, anticipate and quickly react to changes in a fast‐paced environment.
• Experience developing and delivering technical training programs.
• Expert‐level technical skills in networking including optical, routing, switching, software‐defined networks and network security.
• Understanding of business continuity and disaster recovery concepts and experience designing for a variety of resiliency requirements.
• Knowledge of application and data architectures, including public, private and hybrid clouds and edge performance and security demands.
• Ability to create technical designs and diagrams of customer solutions and articulate the design concepts to technical and business audiences.
• A results‐oriented mindset.

Rewards

• Competitive compensation including a sales incentive plan.
• Hybrid working arrangement.
• Excellent benefits including health, disability and life insurance.
• Pension with higher employer contributions up to 8%.
• Retail and fitness membership discounts.
• Generous paid time off policy including enhanced paid parental leave, 25 days of paid time off, one floating day and two volunteer days off per annum.
• Employee assistance programs including mental health, wellbeing and medical support.

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

Seniority level: Mid‐Senior level

Employment type: Full‐time

Job function: Engineering and Information Technology

Industries: Telecommunications