Company Description
At Zayo Europe, we’re driven by a bold vision to power the world through connectivity. We’ve built and operated the critical fibre networks that keep businesses, communities, and economies connected. In 2024, we embarked on an exciting new chapter as a standalone company – a milestone that empowers us to innovate, grow, and lead with greater agility. As we continue to evolve, our mission remains clear: to deliver fast, reliable, and scalable infrastructure that fuels the digital world.
Overview
We are offering a 8‑12 week paid internship opportunity for an IT Deployment Technician to support a large‑scale laptop refresh project at our London office starting July. This role provides hands‑on experience in IT operations, giving exposure to device deployment, user support, and asset management within a professional corporate environment. You will work alongside our EU IT team to help deliver a seamless transition from old devices to new Windows 11 laptops across the business. Depending on project needs (e.g., delays, early completion, or resource requirements), this role may also be asked to support the Service Desk team with day‑to‑day IT support activities. This is an excellent opportunity for someone looking to build practical IT experience, develop technical skills, and gain exposure to end‑user support in a fast‑paced project environment.
Device Preparation & Setup
- Assist in preparing and configuring laptops using standard deployment tools
- Support the imaging process (e.g. SCCM) following documented procedures
- Carry out basic quality checks to ensure devices are ready for deployment
User Support & Deployment
- Help coordinate laptop handovers with employees
- Provide on‑the‑ground support during device setup and migration
- Assist users with setting up Microsoft 365 applications (Outlook, Teams, OneDrive)
- Support data migration, including transferring files to OneDrive where required
- Troubleshoot common issues during deployment with guidance from the IT team
Asset Management & Tracking
- Update and maintain asset records in ServiceNow
- Track devices through different stages (prepared, deployed, returned)
- Support accurate documentation of equipment throughout the project
Device Collection & Decommissioning
- Assist in collecting old laptops from users
- Support secure handling of retired equipment in line with internal procedures
- Help ensure devices are properly logged and stored
Project Support
- Work to daily deployment targets with guidance from the project team
- Support coordination between technical preparation and user‑facing activities
- Escalate issues and provide updates on progress
- Provide additional support to the Service Desk team on day‑to‑day IT support tasks if project timelines change (e.g., delays, early completion) or where extra assistance is required
What You’ll Gain
- Hands‑on experience with enterprise IT deployment tools and processes
- Exposure to Microsoft 365 and Windows environments
- Experience working directly with end users in a corporate setting
- Insight into IT project delivery and asset lifecycle management
- Opportunity to develop problem‑solving, communication, and organisational skills
About You
- Interest in IT support, infrastructure, or systems
- Basic understanding of Windows operating systems and Microsoft Office tools
- Strong attention to detail and willingness to follow processes
- Good communication skills and a customer‑focused approach
- Ability to manage tasks independently with support when needed
Desirable (not Essential)
- Previous exposure to IT support, either through studies, projects, or work experience
- Awareness of device setup, troubleshooting, or ticketing systems
- Interest in pursuing a career in IT or technology
UK Rewards
- Competitive compensation including annual incentive plan
- Hybrid working
- Excellent benefits including health, disability and life insurance
- Pension with higher employer contributions up to 8%
- Retail and fitness membership discounts
- Generous paid time off policy including enhanced paid parental leave, 25 days paid time off, one floating day and two volunteer days off per annum
- Employee assistance programs including mental health, wellbeing and medical support
Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
