ISP, ILA & Facilities Senior Manager

Company Description

At Zayo Europe, we’re driven by a bold vision to power the world through connectivity. We’ve built and operated the critical fibre networks that keep businesses, communities, and economies connected. In 2024, we embarked on an exciting new chapter as a standalone company — a milestone that empowers us to innovate, grow, and lead with greater agility. As we continue to evolve, our mission remains clear: to deliver fast, reliable, and scalable infrastructure that fuels the digital world.

Position Description

The ISP (Inside Plant), ILA & Facilities Senior Manager is responsible for the operational management, governance and optimisation of Zayo Europe’s Technical Facilities, In‑Line Amplifier (ILA) sites and corporate facilities across Europe. The role ensures that physical infrastructure supporting the Zayo network is secure, resilient, cost‑effective and compliant while delivering an exceptional environment for employees, customers and operational teams. Working closely with Engineering, Service Assurance, Procurement and Finance, the role drives supplier performance, operational efficiency and continuous improvement across the estate.

Key Responsibilities

• Technical Facilities, ISP & ILA Estate Management
• Own the operational management of all ISP and ILA locations across Europe.
• Ensure site availability, resilience and compliance with operational standards.
• Manage preventative maintenance programmes.
• Coordinate planned engineering works.
• Oversee emergency repairs and incident response.
• Maintain accurate asset and site documentation.
• Develop lifecycle replacement plans for critical infrastructure.
• Facilities Management
• Lead the management of Zayo Europe’s office and operational facilities, including office maintenance, security systems, access control, health & safety, fire compliance, environmental compliance, office moves and fit‑outs, building services, and utilities management.
• Ensure facilities provide a safe, efficient and professional working environment.
• Supplier Management
• Manage Strategic Suppliers Including Colocation providers, Building landlords, Facilities contractors, Security providers, Maintenance providers, Utility providers.
• Responsibilities Include Contract governance, SLA management, Performance reviews, Commercial negotiations, Cost optimisation, Escalation management.
• Financial Management
• Manage facilities and site operating budgets.
• Identify cost reduction opportunities.
• Control operational expenditure.
• Support capital investment planning.
• Validate supplier invoices.
• Deliver annual savings targets.
• Operational Excellence
• Drive Continual Improvement By Standardising operational processes, Improving site documentation, Enhancing resilience, Reducing operational risk, Supporting automation initiatives, Improving supplier performance, Implementing operational KPIs.
• Health, Safety & Compliance
• Ensure Compliance With Health & Safety legislation, Fire regulations, CDM requirements, ISO standards, Environmental legislation, Internal governance policies.
• Act as the operational owner for facilities‑related audits.
• Cross Functional Collaboration
• Work Closely With Engineering, Service Delivery, Service Assurance, Procurement, Finance, Legal, Security, Property partners, Customers where required.
• Support network expansion projects and customer deployments.

Key Accountabilities

• Operational availability of ISP and ILA estate.
• Facilities operational performance.
• Budget management.
• Supplier performance.
• Regulatory compliance.
• Asset accuracy.
• Operational risk management.
• Continuous improvement delivery.

Experience

• Essential
• 5+ years managing critical infrastructure or facilities.
• Experience managing multiple sites across Europe.
• Supplier and contract management.
• Budget ownership.
• Experience in telecoms, data centres or critical environments.
• Strong commercial awareness.
• Excellent stakeholder management.
• Desirable
• Telecommunications experience.
• Data centre operations.
• Fibre network infrastructure.
• ISO management systems.
• CDM knowledge.
• Facilities Management qualification (IWFM/BIFM).
• NEBOSH or IOSH qualification.

Skills

• Leadership.
• Negotiation.
• Commercial management.
• Problem solving.
• Risk management.
• Organisation.
• Communication.
• Decision making.
• Continuous improvement mindset.
• Analytical capability.

Key Performance Indicators

• ISP & ILA site availability.
• Supplier SLA performance.
• Facilities incidents.
• Budget adherence.
• Cost savings delivered.
• Planned maintenance completion.
• Health & Safety compliance.
• Audit performance.
• Asset accuracy.
• Customer‑impacting infrastructure incidents.
• Time to resolve facilities issues.

Behaviours

The Successful Candidate Will Demonstrate:

• Ownership and accountability.
• Customer‑first thinking.
• Strong attention to detail.
• Calm decision‑making under pressure.
• Collaborative leadership.
• Commercial awareness.
• Bias for action.
• Continuous improvement mindset.
• High integrity.
• Commitment to operational excellence.

Success in the First 12 Months

The Successful Candidate Will:

• Establish complete governance over the ISP and ILA estate.
• Improve supplier accountability through structured performance management.
• Deliver measurable cost savings without compromising resilience.
• Produce a multi‑year lifecycle and investment plan for critical sites.
• Standardise facilities management across all Zayo Europe locations.
• Improve documentation, asset management and compliance.
• Reduce operational risk across the physical infrastructure estate.
• Become the recognised operational owner for Zayo Europe’s physical network infrastructure and facilities.

UK Rewards

Competitive compensation including annual incentive plan, Hybrid working, Excellent benefits including health, disability and life insurance, Pension with higher employer contributions up to 8%, Retail and fitness membership discounts, Generous paid time off policy including enhanced paid parental leave, 25 days paid time off, one floating day and two volunteer days off per annum, Employee assistance programs including mental health, wellbeing and medical support.

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.