At a Glance
- Tasks: Support the Network Operations Team with admin tasks and customer requests.
- Company: Join Zayo Europe, a leader in connectivity and innovation.
- Benefits: Enjoy competitive pay, health insurance, fitness discounts, and generous time off.
- Other info: Flexible hybrid working and excellent career growth opportunities await you.
- Why this job: Be part of a dynamic team shaping the future of digital infrastructure.
- Qualifications: Proactive attitude, strong communication skills, and proficiency in O365.
The predicted salary is between 20000 - 30000 € per year.
Company Description
At Zayo Europe, we’re driven by a bold vision to power the world through connectivity. We’ve built and operated the critical fibre networks that keep businesses, communities, and economies connected. In 2024, we embarked on an exciting new chapter as a standalone company — a milestone that empowers us to innovate, grow, and lead with greater agility. As we continue to evolve, our mission remains clear: to deliver fast, reliable, and scalable infrastructure that fuels the digital world.
Responsibilities
- Provide administrative support across the Network Operations Team
- Respond to incoming telephone and e‑mail requests from customers, Zayo team, and 3rd parties
- Raise and process tickets – Access, Trouble and Maintenance
- Arrange and coordinate access to Zayo and 3rd‑party sites
- Manage and coordinate ticket queue
Key Skills and Experience
- Proactive mindset and attitude to ensure customer satisfaction in everything we do
- Pragmatic and analytical approach to problem solving
- Confidence to challenge existing processes
- Ability to communicate effectively with in‑ and outsourced suppliers or partners
- Excellent written and verbal communication skills
- Outstanding confidence, initiative and organisational skills
- Proficiency in O365
- Flexible and adaptable to changing business needs or requirements
Rewards
- Competitive compensation
- Excellent benefits including health and life insurance
- Fitness membership discounts
- Generous paid time off policy, including paid parental leave
- Hybrid working
- Pension with higher employer contributions up to 8%
- Employee assistance programs including mental health, wellbeing and medical support
Reporting to Senior Manager, EU Network Operations Centre (NOC)
Location London, UK
EU NOC Associate Coordinator - Apprentice employer: Zayo Europe
At Zayo Europe, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our London location provides employees with access to competitive compensation, comprehensive benefits including generous paid time off and health insurance, as well as opportunities for personal and professional growth within the rapidly evolving telecommunications sector. Join us to be part of a team that values your contributions and supports your development in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land EU NOC Associate Coordinator - Apprentice
✨Tip Number 1
Network like a pro! Reach out to current employees at Zayo Europe on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. A friendly chat can go a long way!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. It’ll help you shine!
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed tasks or projects in the past. This will demonstrate your proactive mindset and ability to handle multiple responsibilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace EU NOC Associate Coordinator - Apprentice
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the EU NOC Associate Coordinator role. Highlight your relevant skills and experiences that align with the job description, especially your proactive mindset and communication skills.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. Zayo values a pragmatic and analytical approach, so don’t shy away from sharing specific instances where you’ve made a positive impact.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This will demonstrate your excellent written communication skills right from the start!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Zayo Europe
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the EU NOC Associate Coordinator position. Familiarise yourself with the key skills mentioned in the job description, like administrative support and ticket management. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since effective communication is crucial for this role, practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where you've successfully communicated with customers or team members. This will highlight your ability to engage with both internal and external stakeholders.
✨Demonstrate Your Problem-Solving Mindset
Zayo values a proactive and analytical approach to problem-solving. Think of specific instances where you've tackled challenges head-on. Be ready to discuss how you approached these situations and what the outcomes were, showcasing your ability to think on your feet.
✨Be Adaptable and Flexible
The job requires someone who can adapt to changing business needs. During the interview, share examples of times when you've had to adjust your plans or strategies. This will illustrate your flexibility and readiness to thrive in a dynamic environment, which is essential for success at Zayo.
