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- Tasks: Support patients through inquiries, manage communications, and collaborate with teams for quality care.
- Company: ZAVA is a digital healthcare platform making healthcare accessible and affordable across Europe.
- Benefits: Enjoy remote work flexibility, 33 days off, wellness support, and discounts on ZAVA products.
- Why this job: Join a passionate team shaping the future of healthcare while making a real impact.
- Qualifications: Fluent in English and Spanish, with customer support experience and strong communication skills.
- Other info: Opportunity for overseas work, training budget, and a supportive, collaborative environment.
The predicted salary is between 28800 - 43200 £ per year.
Location: We are a remote-first company, therefore, this role is primarily remote, offering the flexibility to work from home. However, you may need to attend the office at least once a week, with occasional additional in-office days as needed.
Hours: 40 hours/week, 9 hours/day (1-hour break), Shifts between 8:00 am - 7:00 pm. 5 days a week (including occasional weekends & bank holidays).
Fluent English and Spanish, written and verbal is essential for this position.
About ZAVA: At ZAVA, we’re committed to providing accessible, reliable healthcare at a fraction of today’s cost. Our digital healthcare platform offers patients a convenient way to access healthcare remotely, helping millions across the UK, Germany, France, and Ireland, and now expanding across Europe.
Role Overview: We are seeking a compassionate, dedicated Patient Care Advisor with fluent Spanish and English skills to join our fast-paced, growing team. You will be integral to providing exceptional care, handling patient inquiries across multiple channels, and collaborating with various teams to ensure a smooth, high-quality healthcare experience. This dynamic role requires strong communication, problem-solving, and multitasking skills.
Key Responsibilities:
- Patient Support: Handle written and verbal communications, addressing patient inquiries promptly.
- Medical Administration: Assist the clinical team with communication between healthcare professionals and manage administrative tasks.
- Complaint Management: Log and escalate complaints or incidents as necessary.
- Stakeholder Communication: Facilitate communication between ZAVA, patients, labs, and partner pharmacies.
- Team Collaboration: Work closely with the Patient Care Team and other departments to deliver top-tier patient support.
- Compliance: Ensure adherence to regulatory requirements and ZAVA’s Care Quality Commission compliance.
Key Skills & Experience:
- Fluent English and Spanish - Written and Verbal
- Call centre or customer support experience (ideally in healthcare).
- Strong communication skills (written & verbal) and the ability to build rapport quickly.
- Ability to manage and prioritise multiple tasks in a fast-paced environment.
- Excellent problem-solving skills and attention to detail.
- Proficient with IT systems, including booking systems, email, Google Suite, and MacBook.
- Empathetic, with a genuine desire to help patients.
- Ability to remain calm under pressure and adapt to changing demands.
- Ability to work remotely and commute to the London office one day a week (if hybrid working is introduced).
Nice to Have - Not Essential:
- Experience in healthcare or digital healthcare.
Personal Attributes:
- Humble: Open to feedback and supportive of others.
- Inquisitive: Willing to challenge the status quo and innovate.
- Resilient: Adaptable and solution-oriented in the face of change.
- Collaborative: A team player who contributes positively to the work environment.
If you are passionate about making a real impact in healthcare and thrive in a dynamic, fast-paced environment, we’d love to hear from you! Apply today and help us shape the future of healthcare.
Benefits from the day you join:
- 33 days per annum pro-rata (inclusive of public and bank holidays) + birthday off
- Free access to Wellness Cloud, advice, counselling, and corporate discounts
- Healthcare cash back plan through SimplyHealth
- 20% off all ZAVA products & services for you and your friends and family
- Remote, hybrid, and flexible working (role dependent)
- MacBook Pro (role dependent)
- Flexible bank holidays - take the ones that matter the most to you.
Additional benefits following the probation period:
- £500 training budget per year
- Vitality Private Health Insurance + Vitality discounts inc headspace membership
- Company sabbatical after 2 years
- Opportunity to work from overseas for 2 months each year (role dependent)
- Cash vouchers after 3, 5, and 10 years of service
We are working hard to try and level the playing field wherever we can. We know from research that men are happy to apply for positions where they fit just 60% of the requirements, whereas women and underrepresented groups often will not apply unless they feel they are a super close match. If you don’t think you meet all the requirements that you see above, we encourage you to apply and tell us what we can do to give you your best shot - if you want. Just so you know, certain positions will be subject to a satisfactory DBS check.
Patient Care Advisor (Spanish/UK) employer: ZAVA
Contact Detail:
ZAVA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Advisor (Spanish/UK)
✨Tip Number 1
Brush up on your Spanish and English communication skills, especially in a healthcare context. Being able to articulate complex medical information clearly will set you apart during any discussions with our team.
✨Tip Number 2
Familiarise yourself with common patient care scenarios and how to handle them. This will help you demonstrate your problem-solving abilities and empathy during the interview process.
✨Tip Number 3
Research ZAVA's digital healthcare platform and understand its services. Showing that you are knowledgeable about our mission and offerings will impress us and show your genuine interest in the role.
✨Tip Number 4
Prepare examples from your past experiences that highlight your ability to work under pressure and manage multiple tasks. We value resilience and adaptability, so showcasing these traits will be beneficial.
We think you need these skills to ace Patient Care Advisor (Spanish/UK)
Some tips for your application 🫡
Highlight Language Skills: Since fluency in both English and Spanish is essential for this role, make sure to clearly showcase your language skills in your CV and cover letter. Provide examples of how you've used these languages in a professional setting.
Emphasise Customer Support Experience: If you have experience in call centres or customer support, especially in healthcare, highlight this prominently. Use specific examples to demonstrate your ability to handle patient inquiries and manage complaints effectively.
Showcase Communication Skills: Strong communication is key for a Patient Care Advisor. In your application, provide examples of how you've successfully communicated with patients or team members, particularly in high-pressure situations.
Tailor Your Application: Make sure to tailor your CV and cover letter to the specific responsibilities and skills mentioned in the job description. Use keywords from the listing to ensure your application stands out to hiring managers.
How to prepare for a job interview at ZAVA
✨Showcase Your Language Skills
Since fluency in both English and Spanish is essential for this role, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Highlight Relevant Experience
If you have previous experience in customer support or healthcare, make sure to discuss it. Share specific examples of how you've handled patient inquiries or resolved complaints, as this will show your capability to excel in the Patient Care Advisor role.
✨Demonstrate Empathy and Problem-Solving Skills
This position requires a compassionate approach to patient care. Prepare to share scenarios where you've successfully managed difficult situations or provided exceptional support, highlighting your ability to remain calm under pressure and find solutions.
✨Familiarise Yourself with ZAVA's Services
Research ZAVA and its digital healthcare platform before the interview. Understanding their services and values will not only help you answer questions more effectively but also demonstrate your genuine interest in the company and its mission to improve healthcare access.
