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For Companies At a Glance
- Tasks: Support patients through inquiries and collaborate with teams for quality healthcare.
- Company: ZAVA is a digital healthcare platform making healthcare accessible across Europe.
- Benefits: Enjoy remote work, wellness perks, and a generous holiday allowance.
- Why this job: Join a passionate team shaping the future of healthcare while making a real impact.
- Qualifications: Customer support experience, strong communication skills, and empathy are essential.
- Other info: Opportunity to work from overseas and a £500 training budget after probation.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Patient Care Advisor – DE (German Speaking)
Location: Remote-first company. This role is primarily remote, with the flexibility to work from home. You may need to attend the office at least once a week, with occasional additional in-office days as needed.
Hours
40 hours/week, 9 hours/day (1-hour break), Shifts between 8:00 am – 7:00 pm. 5 days a week (including occasional weekends & bank holidays).
About ZAVA
At ZAVA, we’re committed to providing accessible, reliable healthcare at a fraction of today’s cost. Our digital healthcare platform offers patients a convenient way to access healthcare remotely, helping millions across the UK, Germany, France, and Ireland, and now expanding across Europe. We’re a passionate team of doctors, engineers, customer support advisors, marketers, and more, all working together to shape the future of healthcare.
Role Overview
We are seeking compassionate, dedicated Patient Care Advisors to join our fast-paced, growing team. You will be integral to providing exceptional care, handling patient inquiries across multiple channels, and collaborating with various teams to ensure a smooth, high-quality healthcare experience. This dynamic role requires strong communication, problem-solving, and multitasking skills.
Key Responsibilities
- Patient Support: Handle written and verbal communications, addressing patient inquiries promptly.
- Medical Administration: Assist the clinical team with communication between healthcare professionals and manage administrative tasks.
- Complaint Management: Log and escalate complaints or incidents as necessary.
- Stakeholder Communication: Facilitate communication between ZAVA, patients, labs, and partner pharmacies.
- Team Collaboration: Work closely with the Patient Care Team and other departments to deliver top-tier patient support.
- Compliance: Ensure adherence to regulatory requirements and ZAVA’s Care Quality Commission compliance.
Key Skills & Experience
- Call centre or customer support experience (ideally in healthcare).
- Strong communication skills (written & verbal) and the ability to build rapport quickly.
- Ability to manage and prioritise multiple tasks in a fast-paced environment.
- Excellent problem-solving skills and attention to detail.
- Proficient with IT systems, including booking systems, email, Google Suite, and MacBook.
- Empathetic, with a genuine desire to help patients.
- Ability to remain calm under pressure and adapt to changing demands.
- Ability to work remotely and commute to the London office one day a week (if hybrid working is introduced).
Nice to Have – Not Essential
- Experience in healthcare or digital healthcare.
- Fluency in additional languages (e.g., French, German, Spanish, or Italian).
Personal Attributes
- Humble: Open to feedback and supportive of others.
- Inquisitive: Willing to challenge the status quo and innovate.
- Resilient: Adaptable and solution-oriented in the face of change.
- Collaborative: A team player who contributes positively to the work environment.
If you are passionate about making a real impact in healthcare and thrive in a dynamic, fast-paced environment, we\’d love to hear from you! Apply today and help us shape the future of healthcare.
Benefits from the day you join
- 33 days per annum pro-rata (inclusive of public and bank holidays) + birthday off
- Free access to Wellness Cloud, advice, counselling, and corporate discounts
- 20% off all ZAVA products & services for you and your friends and family
- Remote, hybrid, and flexible working (role dependent)
- MacBook Pro (role dependent)
- Flexible bank holidays – take the ones that matter the most to you.
Additional benefits following the probation period
- £500 training budget per year
- Vitality Private Health Insurance + Vitality discounts including Headspace membership
- Healthcare cash back plan through SimplyHealth
- Company sabbatical after 2 years
- Opportunity to work from overseas for 2 months each year (role dependent)
- Cash vouchers after 3, 5, and 10 years of service
We are working hard to try and level the playing field wherever we can. We know from research that men are happy to apply for positions where they fit just 60% of the requirements, whereas women and underrepresented groups often will not apply unless they feel they are a super close match. If you don\’t think you meet all the requirements that you see above, we encourage you to apply and tell us what we can do to give you your best shot – if you want. Just so you know, certain positions will be subject to a satisfactory DBS check.
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Patient Care Advisor DE employer: ZAVA
Contact Detail:
ZAVA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Advisor DE
✨Tip Number 1
Familiarise yourself with ZAVA's services and values. Understanding their commitment to accessible healthcare will help you align your responses during interviews, showcasing your passion for patient care.
✨Tip Number 2
Brush up on your communication skills, especially in German. Since this role requires handling patient inquiries in German, being fluent and confident in the language will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks in a fast-paced environment. This will demonstrate your ability to thrive under pressure, which is crucial for a Patient Care Advisor.
✨Tip Number 4
Showcase your empathy and problem-solving skills during the interview. Be ready to discuss scenarios where you've helped others, as this role requires a genuine desire to assist patients effectively.
We think you need these skills to ace Patient Care Advisor DE
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer support or healthcare. Emphasise skills like communication, problem-solving, and multitasking, which are crucial for the Patient Care Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for healthcare and your desire to help patients. Mention specific experiences that demonstrate your ability to handle inquiries and work collaboratively with teams.
Highlight Language Skills: Since this position requires German language proficiency, ensure you clearly state your language skills. If you speak additional languages, mention them as they can be a valuable asset.
Showcase Relevant Experience: If you have previous experience in a call centre or customer support, detail your responsibilities and achievements. Use metrics where possible to illustrate your impact, such as response times or customer satisfaction ratings.
How to prepare for a job interview at ZAVA
✨Show Your Empathy
As a Patient Care Advisor, empathy is key. During the interview, share examples of how you've helped patients or customers in the past. Highlight your ability to listen and understand their needs, as this will resonate well with the interviewers.
✨Demonstrate Communication Skills
Strong communication is crucial for this role. Practice articulating your thoughts clearly and concisely. You might want to prepare for common questions about handling difficult conversations or managing patient inquiries effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to manage multiple tasks or resolve complaints. Be ready to explain your thought process and the outcomes of your actions.
✨Familiarise Yourself with ZAVA
Research ZAVA's services and values before the interview. Understanding their mission to provide accessible healthcare will help you align your answers with their goals and demonstrate your genuine interest in the company.
