At a Glance
- Tasks: Lead the in-store customer journey and enhance omni-channel experiences.
- Company: Join Zara, a leading fashion retailer with a vibrant team culture.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in fashion retail.
- Why this job: Make a real impact on customer experiences in a fast-paced retail environment.
- Qualifications: Experience in customer service and strong leadership skills.
The predicted salary is between 30000 - 36000 £ per year.
Zara is seeking a Customer Experience Manager for the UK & Ireland store-based operations in London.
You will own the in-store customer journey, drive omni-channel experiences, and lead Customer Experts and Team Leaders to deliver high service standards.
This full-time role requires flexibility including evenings and weekends, with a focus on coaching, performance reviews and maintaining a positive team culture in a fast-paced retail environment.
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Omnichannel CX Lead - Fashion Retail employer: Zara
Inditex is an exceptional employer that prioritises teamwork, respect, and sustainability, making it a fantastic place for individuals seeking to thrive in the fast-paced fashion retail environment. With a strong focus on employee growth, you will receive hands-on training and support, allowing you to develop your skills while contributing to a vibrant store atmosphere. Located in Liverpool, this role offers the chance to be part of a globally recognised brand, where your contributions directly impact customer satisfaction and the overall success of the team.
